Site Experience Ambassador

HealthHub; Newmarket; On-site; CAD 42,000 - 64,000; Full time

Job summary

HealthHub is seeking a Multi-Hospital Patient Experience Ambassador to deliver best-in-class customer service as patients use HealthHub devices across Canadian hospitals. You will promote and guide patients to rent HealthHub services, driving revenue at the bedside while leveraging marketing materials.

You will interact with hospital administration and users to ensure a seamless rental experience. Responsibilities include managing inquiries, inspecting equipment, maintaining marketing stock, and

Qualifications

• Experience in customer service or sales in healthcare or service industry.
• Strong communication and relationship-building skills.
• Ability to meet revenue targets and drive adoption of services.

Responsibilities

• Provide an excellent customer experience at every point of contact.
• Drive revenue at the bedside by promoting and guiding patients to rent HealthHub services.
• Be accountable to revenue targets using internal tools and marketing materials.
• Identify revenue opportunities at the hospitals and act on them.
• Respond to customer inquiries regarding services promptly and professionally.
• Engage patients and hospital staff to gather feedback on HealthHub services.
• Inspect, audit, and document on-site equipment.
• Ensure stock of marketing materials is available on-site.
• Assist customers through the rental process and activation of services.
• Complete service tickets with required information and times.
• Analyze KPI reporting to identify revenue-generating opportunities.
• Follow health and safety guidelines, including hospital infection control standards.

Skills

Customer service

Sales

Communication

KPI analysis

Job description

PURPOSE OF THE POSITION:

The Multi-Hospital Patient Experience Ambassador provides best-in-class customer service as patients use HealthHub devices across Canadian hospitals. They are the key revenue driver at the bedside through promoting and guiding patients (users) to rent HealthHub services, marketing and awareness. They are accountable to revenue targets, leveraging tools and marketing marketing material to strategically sell HealthHub services at the bedside.

JOB INTERACTIONS AND INTERFACES:

Internally: This role interacts with members of the Operations and Rental Management teams. Externally: This role interacts with hospital administration and end users.

Responsibilities:

• Provide an excellent customer experience at every point of contact.
• Key revenue driver at the bedside through promoting and guiding patients (users) to rent HealthHub services, marketing and awareness.
• Accountability to revenue targets, leveraging internal tools to strategically sell HealthHub services at the bedside.
• Be a thought leader and strategist to identify revenue generating opportunities at the hospitals
• Respond to all customer inquiries regarding the provided services in a timely and professional manner.
• Engage hospital patients and hospital staff members to understand their view and feedback on HealthHub services.
• Inspect, audit, and document on-site equipment.
• Ensure required stock of marketing materials are available on-site.
• Assist the customer in completing the rental process, including activation of services, and the processing of the payment.
• Complete assigned service tickets in the trouble reporting system, including all required service information and times.
• Identify and act on opportunities to improve revenue generation through insights generated by regularly analyzing KPI reporting.
• Follow all HH and hospital health and safety guidelines, including hospital-specific infectious control standards