Bedside Experience & Revenue Growth Advocate

Dept_PhysLoc_OrgGroup; Hamilton; On-site; CAD 40,000 - 60,000; Full time

Job summary

The Dept_PhysLoc_OrgGroup in Hamilton, Ontario seeks a Multi-Hospital Patient Experience Ambassador to deliver best-in-class service as patients use HealthHub devices across facilities. You will guide patients to rent HealthHub services and support revenue growth at the bedside.

You will engage with hospital staff and patients, respond to inquiries, document service activities, and help ensure marketing materials and equipment are on hand to support service delivery in a fast-paced hospital

Responsibilities

• Provide an excellent customer experience at every point of contact.
• Key revenue driver at the bedside through promoting HealthHub services to patients.
• Accountability to revenue targets, leveraging tools to sell HealthHub services.
• Identify revenue generating opportunities at the hospitals.
• Respond to customer inquiries regarding the provided services in a timely and professional manner.
• Engage hospital patients and staff to gather feedback on HealthHub services.
• Inspect, audit, and document on-site equipment.
• Ensure stock of marketing materials is available on-site.
• Assist customers in completing the rental process, including activation and payment processing.
• Complete assigned service tickets in the reporting system with required details.
• Analyze KPI data to identify revenue opportunities and improvements.
• Follow HH and hospital health and safety guidelines, including infectious control standards.

Job description

The Dept_PhysLoc_OrgGroup in Hamilton, Ontario seeks a Multi-Hospital Patient Experience Ambassador to deliver best-in-class service as patients use HealthHub devices across facilities. You will guide patients to rent HealthHub services and support revenue growth at the bedside.

You will engage with hospital staff and patients, respond to inquiries, document service activities, and help ensure marketing materials and equipment are on hand to support service delivery in a fast-paced hospital