Showroom Manager - Lighting Fixtures & Controls

JRoss Retail Recruiters; Toronto; On-site; CAD 120,000 - 135,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

JRoss Retail Recruiters is supporting a global luxury design organization expanding into the Canadian market with its first Toronto showroom. The Showroom Manager will lead the showroom team, drive sales, and deliver a premium client experience to designers, architects, trade partners, and luxury residential clients.

You will develop a high-performing team, oversee daily showroom operations, and collaborate with Business Development to grow the brand presence in Canada.

Qualifications

• Proven success leading teams within luxury retail or premium environments.
• Ability to coach, develop, and inspire a high-performing team.
• Experience driving sales while maintaining premium client experiences.
• Experience managing showroom operations and customer-facing luxury settings.
• Experience with KPI budgets and showroom results.

Responsibilities

• Lead and inspire the showroom team to deliver an elevated luxury client experience
• Create a welcoming, design-focused environment that reflects brand standards
• Drive showroom sales performance through leadership, coaching, client engagement
• Develop and maintain relationships with interior designers, architects, builders, and luxury clients
• Partner with Business Development to support market growth and trade relationships
• Build and develop a high-performing team through coaching and performance management
• Oversee daily showroom operations with service, excellence and attention to detail
• Support designer appointments, client meetings, showroom events, and community engagement
• Own showroom performance through metrics, sales results and growth opportunities
• Act as a brand ambassador within the design community

Skills

Leadership

Luxury retail

Sales leadership

Team development

Client relationships

Designer/Architect experience

Education

Post-secondary education

Job description

We are supporting a global luxury design organization that is expanding into the Canadian market with the opening of its first Toronto showroom. This opportunity is focused on establishing a premier showroom experience and building strong relationships within the architecture and interior design community.

The Showroom Manager will play a key role in leading the showroom team, driving sales performance, and creating an exceptional experience for designers, architects, design professionals, trade partners, and luxury residential clients. This individual will be responsible for bringing the brand experience to life while ensuring the showroom operates at the highest level.

This is a leadership role built for a customer-focused professional who understands luxury service, team development, and the importance of creating meaningful client relationships. The successful candidate will lead from the front, develop a high-performing team, manage showroom performance, and partner closely with business development efforts to grow the brand presence within the Canadian market.

The ideal candidate will have experience leading teams within luxury retail, home furnishings, interiors, design, hospitality, or another premium customer-focused environment. Experience working with designers, architects, or trade professionals is considered a strong asset.

Compensation: $120,000-$135,000 base salary plus performance-based bonus opportunities

Description

• Lead and inspire the showroom team to deliver an elevated luxury client experience
• Create a welcoming, design-focused environment that reflects the organization's brand standards and values
• Drive showroom sales performance through strong leadership, coaching, client engagement, and execution of business strategies
• Develop and maintain relationships with interior designers, architects, builders, design professionals, and luxury residential clients
• Partner closely with the Business Development Specialist to support market growth, trade relationships, and client engagement opportunities
• Build and develop a high-performing team through coaching, training, feedback, and ongoing performance management
• Oversee daily showroom operations, ensuring exceptional service, operational excellence, and attention to detail
• Support designer appointments, client meetings, showroom events, and community engagement initiatives
• Own showroom performance through management of key metrics, sales results, business objectives, and opportunities for growth
• Act as a brand ambassador, representing the organization within the design community and delivering a premium client experience

Requirements

• Proven success leading teams within luxury retail, showroom, hospitality, home furnishings, interiors, or another premium customer-focused environment
• Strong leadership skills with the ability to coach, develop, and inspire a high-performing team
• Demonstrated ability to drive sales results while maintaining an exceptional client experience
• Experience managing showroom operations, retail environments, or customer-facing luxury experiences
• Experience managing business performance, including sales targets, KPIs, budgets, and overall showroom results
• Strong understanding of relationship-based selling and client development
• Experience working with designers, architects, builders, or trade professionals considered a strong asset
• Excellent communication, presentation, and relationship-building skills
• Ability to balance strategic leadership with hands-on operational execution
• Passion for luxury design, interiors, and creating exceptional customer experiences
• Post-secondary education considered an asset

Corporate Culture

• Opportunity to join a globally recognized luxury design organization expanding its presence in the Canadian market
• Opportunity to be part of an important growth phase as the organization establishes its Canadian presence
• Collaborative environment supported by an established global organization
• Culture focused on exceptional design, craftsmanship, client relationships, and delivering a premium customer experience
• Opportunity to work with leading professionals across the architecture and interior design community

Contact Miriam Ronen at 416.410.5316 x4