Showroom Manager

Harris Leadership Strategies; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

ROBINSON Lighting & Bath in Calgary is seeking an experienced Showroom Manager to lead the showroom's performance, sales growth, and customer experience. You will manage a team serving homeowners, designers, builders, and contractors, ensuring profitability and high service standards.

The role emphasizes developing people, building long-term customer relationships, and driving business growth while maintaining визуally appealing showroom operations and vendor relations.

Qualifications

• Minimum 5 years of leadership experience overseeing a showroom or retail team.
• Strong sales track record with revenue growth and market presence.
• Proven ability to build customer relationships and drive consultation-based sales.
• Demonstrated leadership, coaching, and team development experience.
• Excellent business and financial acumen with ability to translate strategy into results.
• Strong judgment, problem-solving, and decision-making skills.
• Excellent verbal and written communication abilities.
• Proficiency with POS systems, inventory management software, and Microsoft Office applications.

Responsibilities

• Own the overall performance and profitability of the showroom.
• Lead, coach, and develop the showroom team through performance reviews and development planning.
• Foster a high-performing, customer-focused culture aligned with ROBINSON's values.
• Build strong relationships with retail and trade customers and with vendors.
• Collaborate with Marketing to support events that enhance the customer experience and drive sales.
• Stay current on design trends and product knowledge to share with the team.
• Coordinate with wholesale branches, support offices, and eCommerce for a seamless customer journey.
• Partner with HR on recruitment and performance management.
• Oversee inventory management, vendor returns, and product write-downs.
• Ensure safe, compliant, and efficient showroom operations.

Skills

Leadership

Sales growth

P&L responsibility

Customer relationships

Team development

Financial acumen

Decision making

Communication

POS systems

Inventory software

MS Office

Tools

POS systems

Inventory management software

Microsoft Office

Job description

Founded in 1936 by B. A. Robinson, ROBINSON Lighting & Bath has grown to become a leading resource for consumers, designers, custom home builders, and trades in Canada. Still a family-owned business, we employ over 600 people across Canada and are a Platinum recipient of Canada's Best Managed Companies. We operate responsibly and sustainably and believe in giving back to the communities in which we operate. ROBINSON Lighting & Bath encourages growth and learning throughout the organization, providing employees with the product knowledge and expertise to help customers bring their projects to life. https://www.robinsonco.ca/

THE OPPORTUNITY

Reporting to the Vice President, Showroom Group, the Showroom Manager will lead the Calgary ROBINSON Lighting & Bath Showroom. This position is accountable for the overall performance of the showroom, including sales growth, profitability, customer experience, team leadership, operations, and customer and vendor relationships.

Our client is seeking an experienced, hands‑on leader with a proven ability to grow sales, develop teams, and build lasting customer relationships. The successful candidate will balance sales performance with an outstanding customer experience while leading a team that serves homeowners, designers, builders, and contractors.

This role is well‑suited to a leader who enjoys developing people, building relationships, and driving business growth.

KEY RESPONSIBILITIES

• Accountable for the overall performance and profitability of the showroom.
• Lead, coach, and develop the showroom team through performance management, development planning, and regular sales meetings.
• Foster a high-performing, customer-focused culture aligned with ROBINSON's values.
• Build strong relationships with retail and trade customers, as well as vendors.
• Partner with Marketing to support events and initiatives that enhance the customer experience and drive sales.
• Stay current on industry trends, products, and design influences, and share that knowledge across the team.
• Collaborate with wholesale branches, support office teams, and eCommerce to deliver a seamless customer experience.
• Partner with HR on recruitment, team development, performance management, and employee relations.
• Oversee inventory management, including vendor returns and product write-downs.
• Ensure safe, compliant, and efficient showroom operations.

SELECTION CRITERIA

• Minimum 5 years of leadership experience with responsibility for team performance, operations, and P&L results.
• Strong sales track record, including success growing revenue, customer base, and market presence.
• Experience in a showroom, luxury retail, lighting, plumbing, or a related industry is preferred.
• Proven ability to build customer relationships, establish trust, and drive consultative sales.
• Demonstrated success leading, coaching, and developing teams.
• Strong business and financial acumen, with the ability to translate strategy into results.
• Proven ability to build long‑term relationships with customers and vendors.
• Strong judgment, problem‑solving, and decision‑making skills.
• Influential leadership style with the ability to inspire others and align teams.
• Highly organized, with the ability to manage competing demands and deliver results.
• Excellent verbal and written communication skills.
• Proficiency with POS systems, inventory management software, and Microsoft Office applications.