Shop Supervisor

Altec Industries, Inc; Surrey; On-site; CAD 85,000 - 90,000; Full time

Job summary

A leading company in the equipment industry seeks a Service Center Supervisor to lead technicians, ensuring safety and quality in operations. The ideal candidate will possess strong problem-solving skills and a commitment to team development, fostering a collaborative work environment. Competitive compensation and comprehensive benefits are offered.

Benefits

Competitive Compensation

Comprehensive Benefits

Career Growth Opportunities

Qualifications

• Four years of industry-related experience or a bachelor’s degree with some industry-related knowledge.
• Two years of supervision, industry-related preferred.

Responsibilities

• Ensure safety in all operations and adherence to safety standards.
• Provide daily leadership for shop technicians.
• Assist with inventory control and management.

Skills

Problem solving

Troubleshooting

Communication

Education

High School Diploma or GED

Bachelor’s Degree

Job description

Location: Surrey, British Columbia
Opening ID: 33858
Job Family: Supervisors
Date Posted: May 13, 2025

Altec’s primary products include Aerial Devices, Digger Derricks, Cranes, and Specialty Equipment – thatcan be found across the U.S. and in over 100 countries around the world. In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 40+ service centers and an extensive network of mobile service technicians who travel to customer sites. The supervisor will enable technicians to provide quality repair and maintenance of equipment, such that all jobs are completed with regard to Altec’s values while achieving customer goals.

“Over the years, much has changed. But even more has not. We are as we have always been: a company led by values, powered by people and inspired to be a source of opportunity for those who depend on the performance of our products.”

Salary varies relative to experience and location. Job openings exist across the U.S. and Canada.

$85,000 - $90,000 annually

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Why Altec?

• Settle in with a Secure Essential Industry (supporting Utilities, Tree Care, & Telecom)
• Maintain a Career Focus, with growth & development encouraged within Altec
• Competitive Compensation that rewards performance
• Competitive pay and comprehensive benefits
• Values that include Enjoyment of Work and Family

Basic Qualifications for Entry-Level:

High School Diploma or GED AND

• Four years of industry-related experience OR
• A bachelor’s degree with some industry-related knowledge

Basic Qualifications for Supervisor II (may be preferred):

Bachelor’s Degree AND two years of supervision, industry-related preferred

OR

High School Diploma or GED AND five years of industry-related supervision

• Travel 0 – 25%
• Problem solving and troubleshooting skills required
• Must be able to work with team members and work with minimal supervision
• Current valid Driver’s License may be required
• Ability to read and interpret required manuals, prints and schematics preferred

Family-owned since 1929, Altec has the reach and resources of a large organization with the heart of a local firm. “More than just building equipment, we also build relationships.” Safety is a primary responsibility in everything we do as is support of the Altec Company Values:Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development – Teamwork

We are there from the engineered design, through manufacturing and final assembly, with technical sales support and solution-driven direct sales, with forward-thinking marketing and R&D, and there for the life of the equipment with troubleshooting and repair, parts, and product support.

As a Service Center Supervisor, your responsibilities include ensuring safety in everything we do by understanding and adhering to Altec and local safety and environmental requirements, providing daily leadership for the shop technicians, fostering a team spirit in line with Altec Values to maintain a successful Service Group, and championing and implementing process improvements, including work instructions and standards.

Responsibilities

• Assist with third-party vendor coordination as needed.
• Assist with inventory control and management processes.
• Understand and pre-inspect incoming work orders, assign work orders to appropriate shop technicians based on skill and workload, and ensure all associated costs are accurately captured.
• Ensure all work is completed safely, efficiently, and meets or exceeds customer requirements and expectations.
• Ensure accurate, complete, and legible documentation of repairs and all associated forms are completed by technicians.
• Develop product knowledge to effectively assist technicians with troubleshooting and repair procedures.
• Assess training needs of all technicians, ensuring all necessary training for job performance and promotion is identified and pursued.
• Communicate effectively with internal support teams (e.g., parts, engineering) to ensure customer expectations are met and necessary materials are available in a timely manner.
• Ensure the facilities are maintained in a clean, organized, and safe manner.
• Assist with the staffing process, including scheduling technicians and identifying hiring needs to ensure staffing levels are sufficient to meet customer demand.
• Perform all other duties as assigned by leadership.

This role requires a strong leader with a commitment to safety, quality, and team development. If you are a proactive problem-solver with excellent communication skills and a dedication to continuous improvement, we encourage you to apply.

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Competitive pay and comprehensive benefits

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect anddignity.

210 Inverness Center Drive
Birmingham, AL 35242-4834