Shop Service Leader: Drive Repairs & Customer Excellence

AgWest Ltd.; Neepawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

AgWest is seeking an experienced Shop Service Advisor to lead service operations and support technicians in delivering exceptional customer service. The role oversees shop workflow to maximize productivity, ensure safety, and maintain high repair standards in Manitoba and Saskatchewan.

You will coach the team, coordinate with parts, sales, and administration, and drive continuous improvement. The role emphasizes strong leadership, communication, and problem-solving skills, with a focus on

Qualifications

• High School Diploma or equivalent required.
• 5–10 years of experience in the agricultural or heavy equipment industry.
• Previous leadership or supervisory experience is considered an asset.
• Strong organizational, multitasking, and problem-solving skills.
• Excellent communication and leadership abilities with a collaborative approach.
• Solid computer and mathematical skills.
• Ability to work effectively in a fast-paced environment with changing priorities and deadlines.
• Self-motivated with strong initiative and a positive attitude.

Responsibilities

• Lead and promote a safe, healthy, and environmentally responsible workplace.
• Oversee daily workflow for shop and field service operations to maximize productivity and efficiency.
• Act as a key contact for customer service requirements, scheduling repairs and service work accordingly.
• Support technicians by providing guidance, troubleshooting assistance, and direction on repairs and work orders.
• Create customer quotes and review invoices for accuracy, including warranty and customer-pay repairs.
• Monitor work in progress and ensure jobs are completed on time and to quality standards.
• Follow up with customers to ensure satisfaction and maintain strong working relationships.
• Collaborate with Parts, Sales, and Administration teams to deliver seamless customer service.
• Train, coach, and support team members through regular feedback and performance evaluations.
• Conduct regular shop meetings and encourage continuous improvement initiatives.
• Investigate and report workplace incidents or near misses while promoting safety awareness.
• Identify operational issues and implement corrective actions to improve processes and efficiency.
• Prepare employee schedules and manage departmental priorities to meet business objectives.
• Resolve sensitive or complex customer concerns in a professional and timely manner.
• Maintain positive morale and foster a respectful, team-oriented work environment.
• Perform other duties as assigned.

Skills

Leadership

Communication

Organizational skills

Problem solving

Computer skills

Mathematical skills

Agricultural equipment knowledge

Supervisory experience

Education

High School Diploma or equivalent

Tools

ERP/CRM software

Job description

AgWest is seeking an experienced Shop Service Advisor to lead service operations and support technicians in delivering exceptional customer service. The role oversees shop workflow to maximize productivity, ensure safety, and maintain high repair standards in Manitoba and Saskatchewan.

You will coach the team, coordinate with parts, sales, and administration, and drive continuous improvement. The role emphasizes strong leadership, communication, and problem-solving skills, with a focus on