Shop Operations Coordinator, Lethbridge Truck Town

Murray Automotive Group; Lethbridge; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Dental care

Extended Health Care

Employee Assistance Program

Paid Time Off

Job summary

Murray Auto Group is seeking a detail-oriented Shop Operations Coordinator in Lethbridge. The role oversees daily shop workflow, coordinates detailing and protection packages, and ensures vehicles meet quality standards before leaving the shop.

The ideal candidate has 3+ years in automotive detailing, strong organizational and communication skills, and experience with warranty claims. This is an on-site position with a focus on efficiency, safety, and customer service.

Qualifications

• Minimum of 3 years of automotive detailing experience.
• Strong knowledge of detailing processes, equipment, paint correction, polishing, and vehicle protection products.
• Excellent attention to detail and the ability to maintain high-quality standards.
• Strong organizational, time-management, and problem-solving skills.
• Professional communication and customer service skills.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Coordinate daily shop workflow to ensure detailing and vehicle protection packages are completed on schedule.
• Support detailing staff and perform quality control inspections before vehicles leave the shop.
• Prepare and manage warranty claims with providers and insurers.
• Manage communications with partner dealerships and customers, including pricing requests and service inquiries.
• Coordinate scheduling, completion dates, and vehicle pick-up/drop-off.

Skills

Automotive detailing

Quality control

Organizational skills

Communication skills

Problem solving

Customer service

Valid driver’s license

Tools

Dealership management systems

Warranty processing

Job description

Shop Operations Coordinator, Lethbridge Truck Town

Lethbridge Truck Town | Shop Operations Coordinator | Opened on 11/03/2026 | Pay rate: $18-22 per hour

The Role

Truck Town Auto Spa is looking for an experienced Shop Operations Coordinator with a minimum of three years of automotive detailing experience to help oversee daily shop operations, coordinate workflow, and ensure every vehicle meets our quality standards before leaving the shop.

This hands‑on role combines automotive detailing and quality control with warranty administration and service coordination. The ideal candidate takes pride in their workmanship, enjoys supporting a team, and has the organizational and communication skills to keep operations running smoothly.

Truck Town Auto Spa is part of the Murray Automotive Group, a Canadian automotive group with dealerships across Western Canada and beyond. We believe in doing things the right way, promoting from within, and helping our employees grow.

What You'll Do

• Coordinate daily shop workflow to ensure detailing and vehicle protection packages are completed efficiently and on schedule.


• Support detailing staff, provide guidance on workmanship, and perform quality control inspections before vehicles leave the shop.


• Maintain strong knowledge of detailing techniques, paint correction, polishing, and automotive protection products.


• Prepare, submit, track, and complete warranty claims with warranty providers and insurance companies.


• Manage incoming communications from partner dealerships and customers, including pricing requests, job updates, and service inquiries.


• Coordinate scheduling, completion dates, and vehicle pick‑up and drop‑off arrangements.


• Maintain accurate documentation while ensuring a clean, organized, and safe work environment.

What We're Looking For (Basic Qualifications)

• Minimum of 3 years of automotive detailing experience.


• Strong knowledge of detailing processes, equipment, paint correction, polishing, and vehicle protection products.


• Excellent attention to detail and the ability to maintain high-quality standards.


• Strong organizational, time‑management, and problem‑solving skills.


• Professional communication and customer service skills.


• Ability to manage competing priorities in a fast‑paced environment.


• A proactive, team‑oriented approach with the ability to work independently.


• Valid driver's licence and a safe driving record.


• Ability to meet the physical demands of detailing, including occasional lifting of 50+ lbs.

Bonus If You Have

• Experience with warranty claims, insurance processes, or automotive service advising.


• Previous experience coordinating or mentoring a detailing team.


• Familiarity with dealership management systems and service documentation.

Why You'll Love Working Here

• Supportive, team‑driven culture that values people, development, and accountability


• Competitive salary and benefits package


• Opportunities for training, development, and career growth


• Fast‑paced, customer‑focused environment


• Fun company social events and open‑door management style

Dental care | Extended Health Care | Employee Assistance Program | Paid Time Off

Schedule: 8- hour shifts with weekend availability

At the Murray Auto Group, we do things the right way – because it’s the only way. We’re not just here to sell cars; we’re here to build trust, create connections, and help people move forward. Whether it’s finding the right vehicle, providing expert service, or supporting our community, our focus is always on doing what’s best for our customers and our team.

Bring your skills, dedication, and positive attitude to Murray Auto Group.

We invite you to visit the dealership at 2001 3 Ave S, Lethbridge after submitting your application to introduce yourself to Angela Sheen, General Manager and learn more about the opportunity.

Only those selected for an interview will be contacted.

Murray Auto Group is an equal opportunity employer. We welcome applicants with diverse experiences and perspectives and are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the recruitment or selection process, please let us know at [e-mail] . We will work with you to provide a reasonable accommodation that supports your participation in the process.