Shop Manager

Sterling Fleet Outfitters; Surrey; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a detail-oriented Shop Manager to lead their production team. This role is crucial in ensuring that customers receive top-notch service and that production goals are met efficiently. You will coordinate daily activities, lead shop meetings, and foster a strong team culture. The ideal candidate will have a solid background in production management, excellent communication skills, and a proactive approach to problem-solving. Join a family business that values teamwork and innovation, and help shape the future of commercial vehicle outfitting in Western Canada.

Benefits

Competitive pay

Bonus/profit sharing eligibility

Excellent medical benefits

Strong team culture

Qualifications

• 4-7 years of Production Manager experience required.
• Strong computer skills and hands-on mechanical experience are essential.

Responsibilities

• Lead daily shop meetings and coordinate activities in the shop.
• Update work orders and job instructions based on project requirements.

Skills

Production Management

Customer Service

Problem-Solving

Team Leadership

Communication Skills

Tools

Excel

Work Order Systems

Job description

Sterling Fleet Outfitters exists to help companies Get More Done. Time is a finite resource, and we believe in making the most of every minute. The question to ask now is: What is your “More”? Is it more billable hours on a job? More time at home with your family? Whatever it means to you, we help you and our customers accomplish it.

Sterling is where electricians, plumbers, telecom contractors, and HVAC technicians come for van and truck equipment that boosts their productivity. Whether they have a single vehicle or operate large fleets, they all rely on the innovative thinking and quality workmanship we offer.

Since our launch in 2002, we’ve expanded to become Western Canada’s premier commercial vehicle outfitter, recognized throughout North America. We owe much of our 22 years of success to the efforts of our smart, efficient, and hardworking team members. As part of our goals for growth, we are looking for a detail-oriented and organized Shop Manager to assist our operations team.

Key Benefits of working at Sterling:

• Strong team culture, motivation to grow, no egos, and a willingness to learn
• Competitive pay + bonus/profit sharing eligibility after probationary period
• Excellent medical benefits
• Ideally situated in the Langley/Surrey area of BC’s Fraser Valley

About the Role:
This role involves leading and driving the success of our production team. You will work with the scheduling team to ensure customers receive a world-class project experience. You will also collaborate with our sales and purchasing teams to ensure the best quality and on-time delivery objectives are met. We're a family business with big goals, where everybody is involved and teamwork is key to execution.

Who you are:
You want to be part of a company striving to always be the best. You can execute on production priorities without getting distracted by daily challenges. You love working with people and vehicles. Your friends would describe you as a good listener, reliable, and humble. You enjoy problem-solving and welcome the opportunity to take on new duties outside your regular role. You are proactive and prefer to communicate face-to-face with customers. Your ability to set high standards and achieve goals is impressive.

You can align with our values below:

Professional: We lead the industry with our expertise and capabilities. We are interested and enthusiastic about our clients' success.

Innovative: We look at problems from different angles. Nobody can solve challenges like us.

Honesty: We tell the truth. If we make a mistake, we make it right and do what we say we are going to do.

Winners: We work as a team, solve challenges, and find a way to win.

Happiness: We are respectful, smile, and show enthusiasm.

What you will do:

• Lead daily shop meetings
• Coordinate day-to-day activities in the shop
• Job layout & technical reviews
• Make & update job instructions (build books)
• Update work orders based on project requirements
• Coordinate production activities and shop issues
• Lead weekly production meetings
• Coaching and training production workers

Your Experience:

Must have:

• 4-7 years of Production Manager experience
• 5 years of customer-facing experience
• Driver's license; can drive big vans
• Strong computer skills, including experience with work orders & Excel
• Hands-on automotive mechanical or hydraulic experience
• 12V or 120V electrical experience

Nice to have:

• Familiarity with NSM + CMVSS vehicle certification process
• Lean manufacturing experience

Want to learn more about Sterling? Check out our careers page: https://sterlingfleetoutfitters.com/careers/

Hours of Work: 7 am-4:30 pm

Work Remotely: No