Employment Services Administrator - BP Team

Tenaquip NIS Limited.; Abbotsford; Remote; CAD 45,000; Full time

Job summary

A leading company is searching for an Employment Services Administrator in Abbotsford. This role involves administrative support, client follow-up, and interaction with various stakeholders to ensure the objectives of the WorkBC Employment Services Program are met. Ideal candidates will have strong communication skills, administrative experience, and a positive attitude.

Qualifications

• Minimum of 3 years administration experience preferred.
• Experience in support services industry with high client activity.

Responsibilities

• Providing effective administrative support to WorkBC Centres.
• Client follow-up and documentation of communications.
• Managing incoming and outgoing correspondence.

Skills

Communication

Problem Solving

Customer Service

MS Office

Administrative Skills

Education

Post-secondary diploma or certificate

Tools

ICM

Job description

Join a passionate team-based working environment with the opportunity to work with community partners and employers who are dedicated to helping and making a difference in people's lives. Our Employment Services support government-funded programs across Canada empowering all communities through sustainable employment opportunities.

Employment Services Administrator - Abbotsford

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Employment Services Administrator - BP Team

Employment Services Administrator - BP Team

Overview

The Employment Services Administrator is responsible for providing effective administrative support to all the WorkBC Centres in relation to centralized administration. Working collaboratively with the full Business Performance Team, as well as AKG Canada team members, Approved Sub-Contractors and all other stakeholders as required, the individual within this detail-oriented position will possess a consistently positive, approachable and professional attitude, with the desire and ability to knowledgeably and proactively support all aspects of the WorkBC Centre in order to ensure the objectives and outcomes of the WorkBC Employment Services Program are met in a consistent manner.

Responsibilities

Client Follow Up

• Obtaining required employment verification documentation by cold calling clients at pre-determined intervals to confirm their continued Employment status and offer comprehensive Job Sustainment Services
• Communicating with Job Search and Retention Specialists when client’s employment is not sustained
• Documenting all communication, written or verbal, with clients in AKG Canada databases and ICM Updating employment details in AKG Canada databases and ICM.

Administration

• Facility management that includes but is not necessarily limited to: the oversight of keys and security passwords for facilities and the file room; ensuring all business equipment is in working order and operational, arranging servicing including carpet cleaning and janitorial services, ordering monthly inventory, and the management of WorkBC Centre supplies.
• Managing the receipt and distribution of all incoming and outgoing correspondence and deliveries including faxes, mail, vendor invoices, and courier.
• Consistent maintenance of mass communications, via appropriate methods to clients or community organizations for workshops or events (i.e., forums or hiring fairs).
• Maintaining the organization of administration files, templates etc. on SharePoint.
• Consistently following-up on established Ministry policies to track employment obligated clients.
• Consistent and timely maintenance of general office supply inventories including an adequate supply of forms and other required documents.
• Efficient ICM data entry and hard copy file management, including the accurate and timely entering of case notes in ICM relating to interaction with clients, Terms of Service, and scanning and uploading various documents.
• Completion of ICM unassigned service requests, including managing the referral process.
• May be required to monitor and enter Client employment outcomes according to established schedules.
• Creating or sending incoming/outgoing case transfer requests in ICM to other Service Providers and providing appropriately and timely follow-up as required.
• Completion of the yearly government file return in a timely and accurate manner.
• Accurately completing all data entry and data quality corrections (including resultant reconciliation as needed) and in a timely manner
• Completing other tasks as required, such as, but not necessarily limited to: client closures, file reviews, or one off projects as directed by the Business Performance Manager
• Providing appropriate and consistent error checking/data quality on all work completed by the applicable WorkBC Centre teams
• Consistently applying policy and process knowledge in a meaningful way to tasks being undertaken to ensure eligibility, and adherence to accepted protocol.
• Attend and actively participate in regular team meetings and training sessions
• Assist with tasks as directed by the Business Performance Manager

Financial Supports (when required for coverage)

• Supporting the case management function, by completing appropriate financial supports (including ordering, maintaining, processing and reconciling) to clients as per instructions in ICM and identified WorkBC/AKG Canada policy and procedures.
• Administration of daily, weekly and monthly inventory supports and applicable accurate financial support data entry and reconciliation.
• Tracking and accurately balancing petty cash.
• Processing ES-FS invoices (STOC, job start) in a timely and accurate manner.
• Reconciling and closing files in an accurate and timely manner.

Qualifications

Education and Experience

• Post-secondary diploma or certificate; with a focus on administration or an equivalent preferred.
• A minimum of 3 years administration experience preferably in the field of employment, counselling or other support services industry with high client activity.

Knowledge, Skills and Abilities

• Excellent oral and written communication skills
• Demonstrated experience providing services and support to individuals with complex barriers.
• Proven ability to successfully work with and support individuals from a broad range of cultural backgrounds based on a sensitivity to, and understanding of, the unique challenges they may face.
• Proven experience in a busy customer-service focused role with the ability to effectively problem-solve and resolve conflicts both in-person and in a virtual service delivery environment.
• Strong administrative skills and computer proficiency with specific emphasis on MS Office (Word, Excel, Outlook), and customized databases.
• Bookkeeping or basic accounting experience desired; including the proven ability to accurately balance petty cash and maintain inventories.
• Proven ability to consistently develop rapport and collaborative working relationships with diverse clients, team members, Contractors, and the general public.

Full-time

Wage

$44,600.00

Work Conditions

Fully Remote

Eligibility Statement

Open to all those eligible to work in Canada.

Equity Statement

We are committed to fostering a diverse and inclusive workplace. We believe that diversity of thought, background, and experience strengthens our team and drives innovation. We are dedicated to creating an environment where everyone feels valued, respected, and supported.