Shipping Coordinator

Thornhill Medical; Toronto; On-site; CAD 48,000 - 55,000; Full time

Job summary

Thornhill Medical seeks a Shipping Coordinator to handle daily shipment execution, documentation, and carrier coordination for domestic and international orders. You will maintain ERP records and ensure on-time delivery while supporting regulatory compliance across FDA/ISO standards.

The role requires a Bachelor’s degree in Logistics or related field, 2–3 years’ experience in logistics, and ERP proficiency.

Qualifications

• Bachelor’s degree or diploma in Logistics, Supply Chain Management, or a related field.
• Relevant logistics, supply chain, or transportation certifications are considered an asset.
• 2-3 years of related experience in logistics.
• Experience in a regulated environment, such as medical device manufacturing, is preferred.
• Experience coordinating domestic and international shipments.
• Experience working with ERP systems and maintaining accurate transaction records.
• Experience preparing shipping and export documentation.

Responsibilities

• Processes, prepares, and coordinates domestic and international customer shipments to ensure on-time delivery.
• Prepares shipping documentation, including labels, packing slips, commercial invoices, and export documentation.
• Coordinates shipment pickups and deliveries with carriers, freight forwarders, and customs brokers.
• Prepares, packs, and stages products for shipment in accordance with company procedures and customer requirements.
• Maintains accurate shipping, tracking, and order fulfillment records in ERP and other internal systems.
• Monitors shipment status and provides timely updates on shipment activities and delivery exceptions.
• Supports compliance with applicable regulatory, quality, and export requirements, including FDA and ISO 13485 standards.
• Works closely with the Logistics Specialist to support efficient order fulfillment.
• Assists with inventory movements, material transfers, and related shipping transactions as required.
• Collaborates with cross-functional teams as required.
• Ensures the accuracy and integrity of shipping records and inventory transactions.
• Considers quality in all aspects of the job and respects procedures and norms.
• Other duties as assigned.

Skills

Logistics expertise

Regulatory awareness

ERP systems proficiency

Shipping coordination

Documentation accuracy

Multitasking

Communication skills

Problem solving

Team collaboration

Education

Bachelor’s degree or diploma in Logistics/Supply Chain

Logistics certifications

Tools

ERP systems

Job description

Thornhill Medical’s ground-breaking products are designed to be used globally by emergency health care providers, humanitarian and military medical teams. Thornhill’s oxygen-focused research and applications are transforming patient care in extreme circumstances, while inspiring and enabling other new technologies to unlock vital life-saving solutions. Thornhill Medical’s innovations are in 19+ countries including Ukraine. With a team committed to courage, collaboration and saving lives, Thornhill Medical leads the way in the nimble and precision-focused field of medical technologies.

Role Summary

The Shipping Coordinator is responsible for the day-to-day execution of customer shipments, ensuring orders are processed accurately and shipped on time. In addition, the position supports order fulfillment through shipment processing, documentation, carrier coordination, and accurate system record maintenance.

Role Responsibilities

• Processes, prepares, and coordinates domestic and international customer shipments to ensure on-time delivery.
• Prepares shipping documentation, including labels, packing slips, commercial invoices, and export documentation.
• Coordinates shipment pickups and deliveries with carriers, freight forwarders, and customs brokers.
• Prepares, packs, and stages products for shipment in accordance with company procedures and customer requirements.
• Maintains accurate shipping, tracking, and order fulfillment records in ERP and other internal systems.
• Monitors shipment status and provides timely updates on shipment activities and delivery exceptions.
• Supports compliance with applicable regulatory, quality, and export requirements, including FDA and ISO 13485 standards.
• Works closely with the Logistics Specialist to support efficient order fulfillment.
• Assists with inventory movements, material transfers, and related shipping transactions as required.
• Collaborates with cross-functional teams as required.
• Ensures the accuracy and integrity of shipping records and inventory transactions.
• Considers quality in all aspects of the job and respects procedures and norms.
• Other duties as assigned.

Education & Experience

• Bachelor’s degree or diploma in Logistics, Supply Chain Management, or a related field.
• Relevant logistics, supply chain, or transportation certifications are considered an asset.
• 2-3 years of related experience in logistics.
• Experience in a regulated environment, such as medical device manufacturing, is preferred.
• Experience coordinating domestic and international shipments.
• Experience working with ERP systems and maintaining accurate transaction records.
• Experience preparing shipping and export documentation.

Skills & Knowledge

• Knowledge of ISO 13485 requirements related to shipping and distribution is an asset.
• Familiarity with customs, import/export processes, and international shipping requirements is an asset.
• Strong understanding of shipping and fulfillment processes, carrier operations, and customer delivery requirements.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Self-motivated, adaptable, and customer focused.
• Strong computer skills and proficiency with Microsoft Office suite products (Word, Excel, PowerPoint).
• Proficiency in ERP systems.

Other Requirements

• Primarily warehouse related requirements with exposure to production work rooms and office environment when required.
• Lifting (up to 50 lbs) and bending.

Compensation

The target salary range for this position is $48,000 - $55,000 per annum.The salary range reflects the base pay only and does not include bonus or benefits. The position is also eligible for a bonus.

The starting salary offered to a candidate will be dependent upon several factors, including but not limited to experience, job-related skills and relevant education and/or training.

This job posting is to fill a new vacancy within our organization, and the recruitment process involves the use of artificial intelligence.

Thornhill Medical is an equal opportunity employer and welcomes and encourages applications from all qualified people, including those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest, however, only those selected will be invited for an interview.