Sales Administrator (12-month temporary contract)

Thornhill Medical; Toronto; On-site; CAD 55,000 - 65,000; Full time

Job summary

Thornhill Medical in Canada is seeking a Sales Administrator to support the sales team with meetings, quotes, orders and contracts, coordinate travel, and manage price lists. You will maintain CRM/ERP data, respond to inquiries, track orders and RFPs, and collaborate with Marketing, Supply Chain and Product teams.

A Bachelor’s degree and 2–3 years in a similar role are required; some travel is expected. The position is office‑based with occasional travel; Thornhill Medical offers equal

Qualifications

• Bachelor's degree or diploma in a related field.
• 2-3 years of experience supporting high performing sales teams.
• Experience with RFPs, solicitations, and sales quotes.
• Experience with CRM, ERP systems and digital tools.

Responsibilities

• Supports the sales solicitation response teams and distributor networks.
• Drafting sales quotes and responding to requests for quotes.
• Coordinate meetings, travel, and field asset movements.
• Maintain CRM/ERP data and assist with reporting.

Skills

Multi-tasking

Customer empathy

Communication

Organization

Office software

Education

Bachelor's degree or diploma

Tools

CRM systems

ERP systems

Microsoft Office

Job description

Thornhill Medical's ground-breaking products are designed to be used globally by emergency health care providers, humanitarian and military medical teams. Thornhill's oxygen-focused research and applications are transforming patient care in extreme circumstances, while inspiring and enabling other new technologies to unlock vital life-saving solutions. Thornhill Medical's innovations are in 19+ countries including Ukraine. With a team committed to courage, collaboration and saving lives, Thornhill Medical leads the way in the nimble and precision-focused field of medical technologies.

Role Summary:

The Sales Administrator is responsible for supporting the sales team through the coordination and management of meetings, sales orders, sales quotes, and sales contracts.The position coordinates meetings and team travel, drafts and submits quotations; coordinates price lists; responds to queries; and coordinates field asset movements or transfers.

Role Responsibilities:

• Supports the sales solicitation response teams and distributor networks, including:
• oProject managing, submitting, and responding to Request-for-Proposals (RFPs), solicitations, and sales inquiries.
• o Drafting sales quotes and responding to requests for quotes.
• o Sharing pricing with customers by generating customer price lists.
• o Assisting in the monitoring and data mining of government contract databases (SAM.Gov, DIBBS, etc.) to seek and respond to RFP opportunities.
• o Fielding customer sales inquiries on the phone, through email or the World Wide Web.
• Coordinates and tracks field asset movements and transfers.
• Maintains the Customer Relationship Management (CRM) system. Fields team Proof-Of-Concept for CRM and acts as expert on CRM tools.
• Coordinates sales team meetings and national sales meetings.
• Manages team travel calendar and online feedback forums (WIKI Portal).
• Coordinates and manages After Action Reports (AARs) and customer feedback; prioritizes and elevates key findings.
• Coordinates with Marketing, Supply Chain, and the Commercial Product team on various initiatives as required, including coordination and attendance at trade shows.
• Assists sales leaders with periodic management reporting (PowerPoint presentations and Excel) and helps standardize these reports.
• Supports Finance on the administration of the Sales Incentive Plan (SIP) as required.
• Considers quality in all aspects of the job and respects procedures and norms.
• Other duties as assigned.

Education & Experience:

• Bachelor's degree or diploma in a related field.
• 2-3 years of experience in a similar role supporting high performing sales teams.
• Medical device industry, emerging business, or start-up experience preferred.
• Experience with RFPs, solicitations, and sales quotes.
• Experience with government contracts is an asset.
• Experience with CRM, ERP systems and digital tools.

Skills & Knowledge:

• Ability to multi-task, organize, and plan effectively working with multiple deadlines.
• Versatile, flexible, and willing to work within changing priorities.
• High level of customer empathy and patience.
• Resilient and calm under pressure.
• Excellent interpersonal and communication skills (verbal and written).
• Ability to anticipate and balance the needs of multiple stakeholders.
• Drive to consistently achieve results, even under tough circumstances.
• Strong understanding of how to effectively support busy teams in a fast-paced setting and take pride in making an impact as valued member of the team.
• Ability to work independently on projects from implementation to completion, and able to work under pressure at times managing a wide variety of activities and relationships.
• Excellent organizational skills and attention to detail.
• Strong computer skills and proficiency with Microsoft Office suite products (Word, Excel, PowerPoint).
• Proficiency with CRM systems.

Other Requirements:

• Primarily office related requirements with exposure to production work rooms and warehouse when required.
• Lifting (up to 50 lbs) and bending.
• Some local and international travel required.

Compensation:

The target salary range for this position is $55,000-65,000 per annum.The position is not eligible for bonus or benefits.

The starting salary offered to a candidate will be dependent upon several factors, including but not limited to experience, job-related skills and relevant education and/or training.

This job posting is to temporarily backfill an existing position during a maternity leave, and the recruitment process involves the use of artificial intelligence.

Thornhill Medical is an equal opportunity employer and welcomes and encourages applications from all qualified people, including those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest, however, only those selected will be invited for an interview.