shift supervisor - Store# 00130, OAK BAY

Starbucks; Victoria; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Shift Supervisor to lead a team and ensure exceptional customer service. In this role, you will assist in managing store operations, train new partners, and create a welcoming environment for customers. Your leadership will foster a positive team culture, and your commitment to service excellence will enhance the customer experience. This role offers a chance to grow within a dynamic environment where your contributions are valued and recognized. If you thrive in a fast-paced setting and are passionate about leading others, this opportunity is for you.

Qualifications

• Experience in retail or restaurant settings is essential.
• Strong leadership and communication skills are required.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Deliver legendary customer service and maintain store standards.
• Train new partners and provide feedback on performance.

Skills

Customer service experience

Ability to lead and direct others

Effective communication skills

Knowledge of retail environment

Teamwork orientation

Job description

Join to apply for the shift supervisor - Store# 00130, OAK BAY role at Starbucks

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will lead a team, delegate tasks, and create the Starbucks Experience for customers by providing legendary customer service, prompt service, quality beverages and products, and maintaining a clean and welcoming store environment. You will model and act in accordance with Starbucks guiding principles, contributing to a positive workplace where people love what they do.

Key Responsibilities

1. Act with integrity, honesty, and knowledge to promote Starbucks' culture, values, and mission.
2. Maintain composure during high volume or unusual events to ensure store standards and set a positive example for the team.
3. Evaluate the environment and customer cues to anticipate needs.
4. Communicate effectively with the manager to respond to the store environment during shifts.
5. Assist with training new partners, reinforce successful performance, and provide respectful coaching.
6. Provide feedback on partner performance to the store manager.
7. Recognize and communicate changes in partner morale and performance to foster a positive team environment.
8. Offer clear, specific, and respectful coaching to partners to ensure operational excellence and performance improvement.
9. Deliver legendary customer service by acting with a customer-first attitude and engaging with customers.
10. Respond to customer needs and develop positive relationships with team members.
11. Execute store operations during scheduled shifts, including opening and closing duties.
12. Follow operational policies, including cash handling, safety, and security procedures.
13. Ensure proper cash management practices are followed.
14. Coordinate with baristas to ensure excellent customer service.
15. Maintain consistent attendance and punctuality.
16. Provide quality beverages, food, and products according to standards.
17. Follow health, safety, and sanitation guidelines.
18. Recognize and reinforce team accomplishments, collaborating with the store manager on recognition methods.
19. Utilize operational tools to achieve shift excellence.

Experience & Skills

• Customer service experience in retail or restaurant settings.
• Ability to lead and direct others.
• Quick learner with effective communication skills.
• Knowledge of retail environment and strong interpersonal skills.
• Teamwork orientation.

Starbucks is an equal opportunity employer committed to diversity and inclusion. We encourage applicants from all backgrounds, including people of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities. Qualified applicants with criminal histories will be considered in accordance with applicable laws. For accommodations, contact [e-mail].