Client Care Coordinator

WS Audiology USA; Victoria; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Patient Care & Sales Coordinator for their Victoria clinic. This full-time role is perfect for someone with a strong background in customer service and administration, eager to contribute to a team dedicated to enhancing the hearing journey of clients. Responsibilities include being the first point of contact for patients, managing administrative tasks, and participating in community marketing initiatives. The ideal candidate will possess excellent communication skills and a passion for business development. Join a company that values inclusivity and offers a supportive environment for professional growth.

Benefits

Employer-paid benefits

Quarterly bonuses

RRSP employer matching

Education assistance program

Ongoing mentorship and professional development

M-F daytime working hours

Qualifications

• 3+ years of experience in customer service or administrative roles.
• Strong communication skills and ability to build relationships.

Responsibilities

• Act as the key point of contact for patients at the clinic.
• Perform administrative tasks and educate patients on payment plans.

Skills

Customer Service

Administration

Sales Experience

Communication Skills

Business Development

Tools

MS Office

Scheduling Software

Job description

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We are on the hunt for a multi-faceted Patient Care & Sales Coordinator for our Victoria (Oak Bay)clinic. This full-time, permanent opportunity would be a great career move for someone with strong administration/customer service skills looking to join a growing team.

What you'll do:

• Act as the key point of contact for patients at our clinic with client-facing/front-desk responsibilities (answering phones, scheduling appointments, greeting clients)
• Perform administrative tasks (processing payments, maintaining client files, ordering supplies, receiving incoming mail and packages)
• Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions with the goal of increasing sales and fostering loyalty to our services and products
• Participate in HearCANADA branding and marketing initiatives (attending community-based events, marketing collateral drop-offs, networking with other healthcare providers)
• Assist clinical team members with sanitization and equipment as directed

What we are looking for:

• 3+ years of experience in a customer service or administrative capacity
• Experience in a retail or sales-oriented environment is strongly preferred
• An energetic, self-driven person who is excited about business development and community partnerships/marketing
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partner
• Proficiency with scheduling software and MS Office
• A valid driver's license and access to a vehicle is strongly preferred as the role will involve some work related (mileage is compensated) local travel to events/marketing engagements

What’s in it for you:

• $21-$24/hour based on experience + quarterly bonuses
• Employer-paid benefits that start on your first day
• RRSP employer matching program
• Attractive M-F day time working hours
• Education assistance program and ongoing mentorship + professional development opportunities
• A culture that promotes inclusivity and a shared passion in making a positive impact in our community

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.