Shift Supervisor, Shelter

Kaizen Lab Inc.; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Covenant House Toronto is seeking a Shift Supervisor to manage shifts and ensure safety and support for youth in a shelter environment. The role demands experience in residential care and strong leadership skills to guide staff and engage with young individuals. This position offers meaningful work and several benefits including health, dental, and tuition reimbursement.

Benefits

Competitive compensation

Health, Dental, Vision benefits

Tuition Reimbursement

Employee Assistance Program

Discounts on gym membership and other services

Qualifications

• Minimum four years’ experience in a shelter or residential setting.
• Minimum three years’ experience in a supervisory role.
• Excellent verbal and written communication skills.

Responsibilities

• Direct management of daily shifts and supervision of staff.
• Conduct interviews of potential employees and evaluate them.
• Manage safety and security within the shelter.

Skills

Communication

Crisis Intervention

Team Management

Assessment

Knowledge of community resources

Education

Degree or diploma in child and youth work or equivalent

Job description

Shift Supervisor, Shelter

On site

Level 8

Covenant House helps youth ignite their potential and reclaim theirlives. As Canada’s largest agency serving youth who are homeless, trafficked orat risk, we offer the widest range of services to hundreds of young peopleevery day.

More than a place to stay, we provide life-changing care withunconditional love and respect. We meet youth’s immediate needs and then wework together to achieve their future goals. We offer 24/7 crisis sheltertransitional housing options on-site and, in the community, health andwell-being support, training and skill development, and ongoing care once youthmove into the community.

For over 40 years, Covenant House has been dedicated to its mission ofserving youth on the street and to protect and safeguard all youth withabsolute respect and unconditional love. Since 1982, Covenant House hassupported more than 100,000 young people.

Overview:

The Shift Supervisor is responsible for direct implementation of CovenantHouse’s philosophy, mission statement and policies as they pertain toresidential care.

Job Responsibilities:

• Responsible for the directmanagement of the daily shift and the direct supervision of approximately 5 FT and 8 PT staff.
• Co-coordinating and monitoringtraining of new team members.
• Overseeing the safety, security,contents and any emergency situations within the entire building.
• Ensuring any threats to the safetyof our youth are properly managed by staff.
• Conducting interviews of potentialemployees, evaluating them on observation shifts and participating in theselection process.
• Ensuring that staff adhere toCovenant House’s policies and procedures.
• Managing and monitoring theirteam’s work concerning intakes, assessments and discharges.
• Ensuring case management issuesare appropriately addressed.
• Overseeing youth discharges and admissionsto the shelter.
• Making recommendations forappropriate case action plans.
• Managing petty cash float, prestocards and taxi chits.
• Ensuring they and their staff areengaged with the youth and role model, the Trauma Informed Approach to care.
• Other duties as assigned.

Qualification, Experience:

• College or university degree ordiploma in child and youth work or equivalent.
• Minimum four year’s experience ina shelter or residential setting.
• Minimum 3 year’s experience in asupervisory role
• Knowledge of adolescentdevelopmental theory and specific issues related to street youth.
• First Aid, CPR and basic computerskills an asset.
• Ability to identify, assess andintervene differentially with youth in crisis.
• Excellent verbal and writtencommunication skills.
• Knowledge of community resources.

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits such as Health, Dental, Vision, Personal Days, Employee Assistance Program, Tuition Reimbursement and more.
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.

Interestedcandidates should submit their cover letter and resume to this posting no later than June 18 2025. Onlythose candidates selected for an interview will be contacted. No phone callsplease.

At CovenantHouse Toronto we believe in a workplace culture of inclusion that is welcoming,respectful and safe for all staff. It is critical to Covenant House Torontosuccess to eliminate barriers and promote the inclusion of equity groups.Equity groups have been, and continue to be, underrepresented and marginalizedin the workforce, leadership roles, and in some specific occupations. Equitygroups include but may not be limited to Indigenous persons, racialized people,gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordancewith the Ontario Human Rights Code, Accessibility for Ontarians withDisabilities Act and Covenant House Policy on Accommodation, a request foraccommodation will be accepted as part of the Covenant House recruitmentprocess.