Shift Supervisor, Full Time

Compass Group Canada; Toronto; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Great Place to Work

Health benefits

Learning & career opportunities

Diversity & inclusion

Job summary

Compass Group Canada in Toronto, Ontario, is hiring for a hospitality service role focused on station upkeep, inventory control, and customer service.

The position emphasizes adherence to safety policies, training, and teamwork; you will use POS, sign in/out with WALTER clock, and support daily operations in a fast-paced environment.

Responsibilities

• Organizes the chairs within the lounge area and seating area.
• Checks direct staff to, cleans and refills the condiment station as required; refills the beverage cooler and food storage areas as required.
• Maintains accurate records of discarded or diverted items, including removal of the items to the appropriate storage areas.
• Keeps items stocked based on sales volume.
• Uses the WALTER clock to sign in and out for the assigned shift in a timely manner.
• Follows all Optimum Service Training techniques to ensure exceptional customer service during service.
• Interacts with customers and resolves customer complaints politely and promptly.
• Uses the POS system to record sales and transactions, including recording payment.
• Checks all items within the assign area for expiration weekly and removed items that are past their best before date; follows FIFO and FEFO procedures at all times.
• Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.
• Must direct and interact with co-workers in order to ensure compliance with company service standards, and company inventory and cash control procedures.
• Follows all uniform and jewelry policies at all times.
• Must follow all health and safety and quality assurance company policies at all times.
• Must complete 24/7 training with in one month of start date, and annually thereafter.

Job description

• Organizes the chairs within the lounge area and seating area.
• Checks direct staff to , cleans and refills the condiment station as required; refills the beverage cooler and food storage areas as required.
• Maintains accurate records of discarded or diverted items, including removal of the items to the appropriate storage areas.
• keeps items stocked based on sales volume.
• Uses the WALTER clock to sign in and out for the assigned shift in a timely manner.
• Follows all Optimum Service Training techniques to ensure exceptional customer service during service.
• Acts with purpose and intention – uses effective time management skills.
• Interacts with customers and resolves customer complaints politely and promptly.
• Uses the POS system to record sales and transactions, including recording payment.
• Checks all items within the assign area for expiration weekly and removed items that are past their best before date; follows FIFO and FEFO procedures at all times.
• Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.
• Must direct and interact with co-workers in order to ensure compliance with company service standards, and company inventory and cash control procedures.
• Follows all uniform and jewelry policies at all times.
• Must follow all health and safety and quality assurance company policies at all times.
• Must complete 24/7 training with in one month of start date, and annually thereafter.

• Organizes the chairs within the lounge area and seating area.
• Checks direct staff to , cleans and refills the condiment station as required; refills the beverage cooler and food storage areas as required.
• Maintains accurate records of discarded or diverted items, including removal of the items to the appropriate storage areas.
• keeps items stocked based on sales volume.
• Uses the WALTER clock to sign in and out for the assigned shift in a timely manner.
• Follows all Optimum Service Training techniques to ensure exceptional customer service during service.
• Acts with purpose and intention – uses effective time management skills.
• Interacts with customers and resolves customer complaints politely and promptly.
• Uses the POS system to record sales and transactions, including recording payment.
• Checks all items within the assign area for expiration weekly and removed items that are past their best before date; follows FIFO and FEFO procedures at all times.
• Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.
• Must direct and interact with co-workers in order to ensure compliance with company service standards, and company inventory and cash control procedures.
• Follows all uniform and jewelry policies at all times.
• Must follow all health and safety and quality assurance company policies at all times.
• Must complete 24/7 training with in one month of start date, and annually thereafter.

What’s in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.