Lead Hand, Full Time

Compass Group Canada; Toronto; On-site; CAD 52,000 - 75,000; Full time

Job summary

Compass Group Canada is seeking a Front of House Supervisor to lead dining operations in Toronto. The role includes training, managing, and onboarding staff, and overseeing FOH inventory to ensure high valuation and minimal waste.

Coordinate with Marketing/Events for proper calendars, supervise beverage service when applicable, and support catering events tied to the community. Uphold policies, build client relationships, and ensure an exceptional guest experience.

Qualifications

Responsibilities

• Trains and onboard staff.
• Manages FOH inventory to maintain valuation and minimize waste.
• Ensures staff on task and QA standards are met while keeping the operation clean.
• Monitors marketing and coordinates with Activities and Marketing for events and dining calendars.
• Upholds company policies and procedures to meet client expectations.
• Trains and supervises alcoholic beverage service when applicable.
• Assists with catering events and manages related set-ups (BEOs, event management).
• Maintains positive relationships with clients, residents, and back-of-house teams.
• Oversees internal/external communications and vendor interactions.
• Supports daily and weekly dining program setup (Teaching Kitchens, Chef's Tables, etc.).
• Performs other duties as assigned.

Skills

Staff training

Operations supervision

Guest service

Job description

• Trains, manages, develops, and onboards staff.
• Performs FOH inventory management to maintain high valuation and minimal waste.
• Ensures that staff is on task, quality assurance standards are being met, and the operation is clean and

• Trains, manages, develops, and onboards staff.
• Performs FOH inventory management to maintain high valuation and minimal waste.
• Ensures that staff is on task, quality assurance standards are being met, and the operation is clean and

organized.

• Monitors marketing, confirming that signage is current and appropriate. Additionally, working with Activities

and Marketing departments to ensure proper events and dining calendars are communicated/updated.

• Upholds policies and procedures to guarantee compliance with company and client expectations.
• Trains and supervises alcoholic beverage service if applicable
• Assists with catering events tied to the community internally and externally. Including BEO's and event

management and execution.

• Maintains a positive working relationship with client, residents, and back of house team.
• Works with vendors as needed to increase positive cost results.
• Works cooperatively with other management regarding attendance and staffing to achieve maximum results
• Oversees financial aspects of first-class bar/concession stand operations and cashier closeouts.
• Consistent daily meal rounding in all dining venues.
• Utilize resident satisfaction audit tools to adjust service needs.
• Track and follow up on resident comments cards
• Support culinary in daily and weekly setup of dining programmed events i.e. Teaching Kitchens, Chef's Tables,

Superfood Display etc.

• Manages internal and external communication with resident and guest orders and needs, including and not

limited use of phones, email, radio(s) or any other form of communication tool.

• Performs other duties as assigned

What's in it for you?

• Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World's Most Admired Companies.
• The opportunities with us are endless. As the world's largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.