Shift Supervisor

Ontario Trillium Foundation; Southwestern Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

Ontario Trillium Foundation is seeking outgoing Shift Supervisors to lead and train teams on every shift, ensuring daily operations run smoothly and to exceed customer expectations. You will supervise food safety, cash handling, scheduling and guest service while maintaining a professional environment.

The role requires flexibility to cover opens, middays, and closes, and collaboration with the restaurant management team to maximize efficiency and retention.

Qualifications

• Train, monitor and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-throughs to ensure restaurant is ready to open/close and/or rush-ready.
• Work with Restaurant Management team to train, develop and communicate with crew members and Team in a way that maximizes retention.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer".
• Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees.
• Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
• Follow up and ensure resolution of guest-related issues as needed.

Responsibilities

• Oversee and manage a multi-million-dollar operation, provide great customer service and leadership in a team-oriented atmosphere.
• Be available to work all shifts - Opens, Mid day and Closing Shifts.

Skills

Leadership

Staff training

Customer service

Food safety

Cash handling

Scheduling

Teamwork

Problem solving

Tools

Cash registers

Job description

We're looking for outgoing and energetic Shift Supervisors!

Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. As a Shift Supervisor you will be responsible for assisting the execution of daily operations activities.

The following provides an overview of the basic responsibilities of a Shift Supervisor:

• You will oversee and manage a multi-million-dollar operation, provide great customer service and provide leadership in a team-oriented atmosphere.
• You must be available to work all shifts - Opens, Mid day and Closing Shifts.

General Responsibilities:

• Train, monitor and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-through's to ensure restaurant is ready to open/close and/or rush-ready.
• Work with Restaurant Management team to train, develop and communicate with crew members and Team in a way that maximizes retention.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer".
• Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees.
• Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
• Follow up and ensure resolution of guest-related issues as needed.