Shift Supervisor

Wendy; Central Ontario; On-site; CAD 21,000 - 30,000; Full time

Job summary

Wendy is seeking outgoing Shift Supervisors to join our restaurant leadership team in Ontario. You will help execute daily operations on every shift to exceed customer expectations and support the management team with training and direction.

You will oversee service quality, safety procedures, cash handling, and team development to ensure a smooth opening, rush, and closing process while maintaining a high standard of guest satisfaction.

Responsibilities

• Oversee and manage a multi-million-dollar operation, provide great customer service and leadership in a team-oriented atmosphere.
• Be available to work all shifts - Opens, Mid day and Closing Shifts.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash registers at open and verifying cash at close.
• Perform walk-throughs to ensure restaurant is ready to open/close and/or rush-ready.
• Work with Restaurant Management team to train, develop and communicate with crew members and Team to maximize retention.
• Supervise, coordinate and delegate execution of operations tasks and ensure compliance with Company policies and procedures to delight every customer.
• Work with Restaurant Management to ensure quality, production and service standards are met and to create a safe, efficient environment for customers and employees.
• Assist Managing team in maintaining proper coverage via crew member schedules to meet service targets.
• Partner with other Restaurant Management to identify opportunities to optimize efficiencies and profitability.
• Follow up and ensure resolution of guest-related issues as needed.

Skills

Customer service

Leadership

Food safety

Cash handling

Job description

We're looking for outgoing and energetic Shift Supervisors!

Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. As a Shift Supervisor you will be responsible for assisting the execution of daily operations activities.

The following provides an overview of the basic responsibilities of a Shift Supervisor:

• You will oversee and manage a multi-million-dollar operation, provide great customer service and provide leadership in a team-oriented atmosphere.
• You must be available to work all shifts - Opens, Mid day and Closing Shifts.

General Responsibilities:

• Train, monitor and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-through’s to ensure restaurant is ready to open/close and/or rush-ready.
• Work with Restaurant Management team to train, develop and communicate with crew members and Team in a way that maximizes retention.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to “Delight Every Customer”.
• Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees.
• Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
• Follow up and ensure resolution of guest-related issues as needed.