Shift Supervisor: Guest Experience & Team Leader

Wendy; Amherstburg; On-site; CAD 22,000 - 30,000; Full time

Job summary

Wendy is seeking outgoing Shift Supervisors to join our restaurant leadership team. As a Shift Supervisor you will help guide daily operations on every shift to exceed customer expectations and train team members.

You will oversee guest service, ensure food safety, manage cash at opens/closes, and work closely with management to optimize efficiency and profitability while maintaining a safe, professional environment.

Responsibilities

• Oversee and manage a multi-million-dollar operation, provide great customer service and leadership in a team-oriented atmosphere.
• Must be available to work all shifts - Opens, Mid day and Closing Shifts.
• Train, monitor and reinforce food safety procedures to crew members.
• Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
• Perform walk-throughs to ensure restaurant is ready to open/close and/or rush-ready.
• Work with Restaurant Management team to train, develop and communicate with crew members and Team in a way that maximizes retention.
• Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to “Delight Every Customer”.
• Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees.
• Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
• You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
• Follow up and ensure resolution of guest-related issues as needed.

Job description

Wendy is seeking outgoing Shift Supervisors to join our restaurant leadership team. As a Shift Supervisor you will help guide daily operations on every shift to exceed customer expectations and train team members.

You will oversee guest service, ensure food safety, manage cash at opens/closes, and work closely with management to optimize efficiency and profitability while maintaining a safe, professional environment.