Shift Supervisor

Company; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Supervisor to lead their team in delivering exceptional customer service. This role involves overseeing daily operations, managing staff, and ensuring food safety while fostering a positive work environment. The ideal candidate will possess strong supervisory skills and a passion for customer satisfaction. If you are driven, organized, and ready to take on new challenges, this opportunity offers a flexible work environment and career advancement potential. Join a company dedicated to inclusivity and diversity in the workplace.

Benefits

Flexible Schedules

Paid Meals

Night Shift Premium

Career Advancement Opportunities

Work-Life Balance

Qualifications

• Completion of a college program in food service administration or related field.
• 1-2 years of experience in the food service sector.

Responsibilities

• Supervise day-to-day operations and staff management.
• Ensure compliance with health and safety regulations.
• Resolve customer complaints and ensure high-quality service.

Skills

Customer Service

Supervisory Skills

Communication Skills

Team Management

Organizational Skills

Education

College Program in Food Service Administration

Hotel and Restaurant Management

Job description

The SUBWAY brand is the symbol of the world's largest submarine sandwich chain, boasting over 44,000 locations globally. Renowned as the preferred destination for those craving quick, nutritious meals suitable for the entire family, we proudly serve our clientele across multiple locations in Burnaby, Surrey, Coquitlam, Vancouver, and Port Moody. Currently, we are looking for a flexible, experienced, and enthusiastic Shift Supervisor to deliver outstanding customer service skills to our customers. Applicant should be eager to lead, have ownership in what they do, and be able to create smiles on the face of our customers. We want to hear from you if you know how to support a growing team while growing a business.

Employer Information

Company’s Legal Name: Dhanti Investments Ltd
Company’s Operating Name: Subway
Website: (link removed)
Business Address: 8424, 172 Street, Surrey, BC, V4N 3G4

Position Description

Position: Shift Supervisor
Type of employment: Full-Time; Permanent
No of positions: 1
Anticipated Start date: As soon as possible.
Work Location: 4737, Willingdon Ave, Burnaby, BC, V5G 3H5

Salary and Benefits

Salary: $20.00 per hour
Overtime and Vacation Pay
Stable & full-time employment
Work-life balance through the flexible and accommodating work environment
Night shift premium; Paid Meals; Flexible schedules; Career advancement opportunities

Job Responsibilities

• Responsible for the overall day-to-day supervision and operation of assigned location, including staff management, food safety, guest services, sales, and food quality.
• Facilitate team meetings to coordinate daily operations and communicate any relevant updates. Also, participate in management meetings to stay informed about company policies or changes.
• Follow the company's policy and procedures, adhering to company standards to ensure all operations are in line with corporate expectations.
• Ensure health and safety regulations are followed as per the company's standards, including maintaining the cleanliness and sanitation of the workplace.
• Accountable for training and motivating staff and fostering a positive and efficient work environment.
• Coordinate with other shift supervisors and management to ensure seamless transitions between shifts, maintaining operational continuity.
• Estimate and order ingredients and supplies required for food preparation, controlling inventory by maintaining records of stock, repairs, sales, and wastage.
• Address any maintenance or repair issues that arise during the shift, notifying the appropriate person as needed to ensure the ongoing functionality of the operation.
• Resolve customer complaints and special requests in a timely, friendly, and professional manner, ensuring high-quality guest services.

Job Requirements

• Completion of a college program in food service administration, or hotel and restaurant management or 1 -2 years of experience in the food service sector.
• Excellent written and oral communication skills.

Additional skills we are looking for

• To be driven and not afraid to take decisive action.
• Good supervisory skills and a strong understanding of customer service are a must.
• Ability to manage a team to achieve common goals.
• Highly organized and efficient, working well under pressure.

How to apply?

You may send your resume to [e-mail] or apply in person at 4737, Willingdon Ave, Burnaby, BC, V5G 3H5. Please mention the job title and specify the job location in the subject line while applying for the position.

Subway is dedicated to creating a workplace environment that celebrates diversity and promotes inclusivity. We actively encourage candidates from diverse backgrounds, including indigenous peoples, students, and underrepresented communities, to apply. We offer equal opportunities to everyone, regardless of race, ethnicity, gender, sexual orientation, religion, age, disability, or other characteristics. As a company, we embrace diversity to strengthen our workplace culture and serve customers and communities better. We are committed to creating an inclusive and equitable workplace for all.

DHANTI INVESTMENTS LTD. o/a SUBWAY
4737, Willingdon Ave
Burnaby, BC V5G 3H5

* Free services are subject to limitations