Shift Scheduling Specialist

NAV CANADA; Toronto; Hybrid; CAD 77,000 - 96,000; Full time

Benefits offered by this job

Defined benefit pension plan

Flexible work arrangements

Challenging, team-oriented environment

Job summary

Nav Canada is seeking a Shift Scheduling Specialist to join the Central Canada team. You will plan, adapt and maintain critical coverage for our operations, coordinating with managers to ensure optimal staffing across FIR.

The role requires data analysis skills and experience with scheduling tools to support ATS environments.

Qualifications

• Strong attention to detail and accuracy in scheduling data.
• Ability to multitask and prioritise under pressure.
• Excellent communication with managers and staff.

Responsibilities

• Plans, creates and reviews employee schedules in a complex environment for operational staff.
• Ensures compliance with collective agreements and regulations.
• Monitors schedules and notifies employees of changes.
• Adjusts schedules for overtime coverage with approved manager input.
• Maintains an overtime distribution list and minimizes excessive hours.

Skills

Attention to detail

Multitasking

Communication

Problem-solving

Education

Secondary school

Tools

Microsoft Outlook

Excel

Job description

Job Posting Title Shift Scheduling Specialist Job Category FIR Service Delivery Language Requirements English / Anglais English is required / L'anglais est requis Flexible Work Agreement Type Hybrid / Hybride Posting End Date 2026-10-26 Job Grade ATP-5 Pay Range $76,779 - $95,970

Job Summary

We’re experts in navigating Canada’s skies. Helping pilots safely cross 18 million square kilometres of Canadian and North Atlantic airspace is what we do. Enroute or at airports, in clearances or on charts, through radio signals or expertise — we’re always there. If you’re looking for a career in aviation and an opportunity to join a team that plays a pivotal role in the deployment of our operational staff, this might be the role for you. We are currently looking for a Shift Scheduling Specialist to join our Central Canada team. Reporting to the Manager, Shift Optimization, this role is the focal point for preparing, adapting, establishing and maintaining critical coverage for our operation. The successful candidate will be a creative problem-solver who is adaptable and resilient in an ever-changing environment. Your experience with scheduling using various employee scheduling tools as well as your ability to manipulate and analyze data will help you to stand out with your application.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• Plans, creates and reviews employee schedules in a complex scheduling environment for operational staff within the FIR by maximizing human resources, training and other on-going requirements to ensure operational requirements are met, all while respecting established publishing deadlines.
• Ensures that all employee schedules are compliant with the applicable collective agreement, Canadian Labor Code, unit policies and directives, as well as other governing directives and regulations which may apply.
• Monitors employee schedules and iSIGN daily and identifies schedule deficiencies to management.
• With the manager approval, makes necessary adjustments to schedules by calling employees for overtime coverage to ensure that all operational needs are met and / or notifying employees of changes made in a timely, cost-efficient manner.
• Establishes and maintains a current employee overtime list and provides equal distribution of overtime among employees as per specified contract agreements, while ensuring CLC hours are not exceeded.
• Performs daily close-day verification (iSIGN report), to validate data accuracy between the sign-in sheet (iSIGN report) and the Employee Scheduling System, while adhering to the applicable collective agreement(s), Canadian Labor Code, as well as other governing directives and regulations which may apply.
• Prepares and provides cost effective options that minimize impact to the ATS operations when generating new cycles for employees.

Job Requirements

Education:

• Successful completion of secondary school or an approved equivalent.

Experience:

• 3 or more years of experience in employee scheduling.
• Experience in providing administrative or operations support.
• Experience in the use of office computer software applications and data manipulation and reporting tools such as Word and Excel.

Knowledge:

• The work requires considerable knowledge of automated scheduling tools (Employee Scheduling System) and of various software applications (Microsoft Outlook, Word, Excel, and Power Point) as well as the intricacies involved in shift scheduling as it applies to the ATS environment.
• Knowledge of collective agreements, CLC guidelines and regulations as well as corporate policies and / or guidelines, administrative policies, practices and procedures.
• Knowledge of the Air Traffic Services environment and experience in coordinating and providing administrative support services in an operational environment.
• Knowledge of HR automated pay and leave systems and their interaction with the Employee Scheduling System.

Abilities:

• Ability to perform scheduling tasks in telework or flexible work environment.
• Ability to work autonomously and support a virtual team.
• Ability to multitask and work under pressure to meet deadlines.
• Ability to prioritize work tasks.
• Ability to provide advice to management and represented employees.

Personal Suitability:

• Proven problem-solving skills with the ability to formulate creative ideas and solutions.
• Active listener and clear communicator.
• Good organization skills.
• Attention to detail.
• Negotiation skills.
• Adaptable to quickly changing requirements.
• Demonstrates professionalism and tact within team and with all stakeholders.
• Team player.

Working conditions:

• Shift work required
• Flexible work arrangements: This position is a hybrid position with a minimum – 3 days per week on site.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society.

If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply.

NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment.

If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require.

NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

NAV CANADA may use automated or AI‑enabled tools to help manage applications and identify job‑related qualifications. These tools do not make final hiring decisions. All hiring decisions are reviewed and made by NAV CANADA recruitment professionals and hiring managers.

We thank all applicants for their interest; only those selected for next steps will be contacted.

- NAV CANADA employees help guide the world's aircraft safely and expeditiously through Canadian-controlled airspace. With approximately 5800 employees located from coast, to coast, to coast, we offer some of the most exciting careers in the field of aviation. Our employees deliver air traffic services, design and build our technology, maintain our systems, and provide a wide variety of technical and administrative support. Above all, our employees work together to keep our skies safe. NAV CANADA considers our people to be our most important asset, and we are committed to providing a motivating and satisfying workplace. In exchange for your dedication and commitment, you’ll receive a generous compensation and benefits package, opportunities for training and development, and the chance to work for a company that is at the forefront of its industry globally. NAV CANADA may use automated or AI‑enabled tools as part of its recruitment activities, including for application management and support preliminary screening based on job‑related criteria. These tools support the recruitment process but do not replace human decision‑making. Final hiring decisions are made by NAV CANADA recruitment professionals and hiring managers. Additional information is available in our Candidate Privacy Notice.