Instructional Design Support

NAV CANADA; Ottawa; Hybrid; CAD 77,000 - 96,000; Full time

Benefits offered by this job

Challenging, team-oriented work

Competitive compensation and benefits

Defined benefit pension plan

Opportunities for growth and developm

Flexible work arrangements

Diverse and inclusive workforce

Job summary

NAV CANADA is seeking an Instructional Design Support in a hybrid role based in Canada with bilingual English/French requirements. The position focuses on developing, maintaining, and publishing training content across print, online, and tablet formats.

The role involves collaborating with SMEs, editing learning materials, and ensuring accuracy and accessibility for diverse learners, with a flexible work arrangement and a comprehensive benefits package.

Qualifications

• Graduation with a degree in a related field or a combination of education and work experience.
• Experience analyzing student learning needs and developing training materials.
• Experience writing and editing content for adult learners.

Responsibilities

• Collaborates with SMEs to obtain information for courseware content.
• Edits and rewrites training materials for accuracy and readability.
• Publishes courseware across print, online and tablet formats.
• Maintains electronic platforms and content on appropriate platforms.
• Supports editorial standards and publishing best practices.

Skills

Editing

Writing for adult learners

Verbal communication

Team collaboration

Content development

Education

Bachelor's degree or college certificate related field

Tools

MS Office

Desktop design / publishing software

Job description

Instructional Design Support

Job Category: FIR Service Delivery

Language Requirements: Bilingual Required / Bilingue requis English and French are required / Le français et l'anglais sont requis.

Work Agreement Type: Hybrid / Hybride

Posting End Date: 2026-11-13

Job Grade: ATP-5

Pay Range: $76,779 - $95,970

The main role of the Instructional Design Support is to support the development, maintenance and production of training in accordance with the appropriate specifications. They ensure that all training documentation is accurate, appropriately organized and presented in a clear, concise and consistent format. The position also ensures the timely publication of courseware, including print, online and tablet formats.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities:

• Collaborates with the technical and educational Subject Matter Experts (SMEs).
• Prepares for and conducts interviews to obtain information / clarification on relevant courseware content materials.
• Copies, edits and rewrites training documents and material to achieve accuracy, proper grammar, clarity, readability, and composition.
• Provides advice and implementation support on editorial matters, documentation standards, and publishing best practices, including deployment and distribution methods.
• Develops, maintains and provides support for the use of electronic platforms, including document libraries, lists, and pages.
• Prepares, posts, and maintains content and information on appropriate platforms.
• Edits and ensures relevancy and quality control for a variety of learning materials (synchronous, asynchronous, computer/tablet-based, and/or in-person training) for program and project managers, to ensure delivery of effective training products.
• Assists in environmental research, analysis, and documentation of emerging learning, e-learning, training environments, and multi-media issues, trends, technological advancements and / or other issues pertinent to the program.
• Connects with internal and external organizations to explore potential information exchange.

Job Requirements

Education: Graduation with a degree from a recognized university with specialization in a related field of study or a combination of education (such as a college certificate in a related field of study) and work experience.

Experience:

• Experience analyzing student learning needs and developing training materials.
• Experience writing and editing content for adult learners.
• Experience with template standardization, updating documents, and management of training and development resources.

Knowledge:

• Knowledge of current adult education theories.
• Knowledge of theories, principles and practices associated with communications, multi-media product planning, development, evaluation and quality control; of IM/IT methods (including user interface design, development and maintenance; of research and data analysis methods/techniques; and of project planning techniques, as well as a comprehensive understanding of the company policies, standards and guidelines governing the development and publication of NAV CANADA communications products.
• Knowledge of commonly used concepts, practices, and procedures within the field of editing and publishing.
• Knowledge of MS Office and desktop design / publishing software.

Abilities:

• Excellent verbal communication and writing skills, including grammar, spelling and composition.
• Demonstrated ability to convert complex technical information into clear, concise plain language.
• Ability to adapt to changing priorities; work under minimal supervision; and handle multiple concurrent tasks.
• Ability to work in a team (both in person and remotely) and independently and enable a diverse and inclusive work environment.
• Ability to establish rapport and maintain effective working relationships with colleagues through interpersonal and team building skills.
• Ability to recognize patterns, organize ideas and visualise end products.

Personal Suitability:

• Motivated self-starter, who seeks excellence, displays a positive attitude and is service and goal oriented.
• Initiative, judgment, reliability, discretion, decisiveness and tact.
• Strong research skills including gathering and organising information from multiple sources.
• Excellent attention to detail.
• Has a passion for creating content that engages and accommodates diverse audiences.
• Motivated to explore and attempt learning innovations that could result in more opportunities for learners to grasp a wide variety of complex knowledge and skills.

Working Conditions

Occasional travel required.

Flexible work arrangements: this is a hybrid position with a minimum of three (3) days per week on site.

Additional Information

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society.

If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply.

NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment.

If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require.

NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

NAV CANADA may use automated or AI‑enabled tools to help manage applications and identify job‑related qualifications. These tools do not make final hiring decisions. All hiring decisions are reviewed and made by NAV CANADA recruitment professionals and hiring managers.

We thank all applicants for their interest; only those selected for next steps will be contacted.

NAV CANADA employees help guide the world's aircraft safely and expeditiously through Canadian-controlled airspace.

With approximately 5800 employees located from coast, to coast, to coast, we offer some of the most exciting careers in the field of aviation.

Our employees deliver air traffic services, design and build our technology, maintain our systems, and provide a wide variety of technical and administrative support.

Above all, our employees work together to keep our skies safe.

NAV CANADA considers our people to be our most important asset, and we are committed to providing a motivating and satisfying workplace.

In exchange for your dedication and commitment, you'll receive a generous compensation and benefits package, opportunities for training and development, and the chance to work for a company that is at the forefront of its industry globally.

NAV CANADA may use automated or AI‑enabled tools as part of its recruitment activities, including for application management and support preliminary screening based on job‑related criteria. These tools support the recruitment process but do not replace human decision‑making.

Final hiring decisions are made by NAV CANADA recruitment professionals and hiring managers.

Additional information is available in our Candidate Privacy Notice.