shift manager - fast food restaurant

Dairy Queen; Golden; On-site; CAD 42,000 - 64,000; Full time

Job summary

Dairy Queen in Canada is seeking an experienced restaurant supervisor to manage daily operations, supervise staff, and ensure quality service.

You will hire and train team members, monitor budgets, maintain records, and address customer concerns in a fast-paced setting. On-site work is required with opportunities to contribute to menu execution and food safety standards.

Qualifications

• Completion of a 1–2 year college or diploma program or equivalent experience.
• 1–2 years of work experience.
• English language required.

Responsibilities

• Establish methods to meet work schedules
• Requisition food and kitchen supplies
• Supervise and coordinate staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Hire food service staff
• Ensure that food and service meet quality control standards
• Prepare budget and cost estimates
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Supervise and check assembly of trays
• Establish work schedules

Skills

Staff supervision

Budgeting

Food prep

Sanitation & safety

Customer service

Scheduling

Education

College certificate / diploma (1–2 years)

or equivalent experience

1–2 years experience

Job description

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Experience

1 year to less than 2 years

On site: Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Establish methods to meet work schedules
• Requisition food and kitchen supplies
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Hire food service staff
• Ensure that food and service meet quality control standards
• Prepare budget and cost estimates
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Supervise and check assembly of trays
• Establish work schedules

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Standing for extended periods