Shift Manager

Hammer Restaurant Group Ltd.; Whitecourt; On-site; CAD 40,000 - 60,000; Full time

Job summary

Hammer Restaurant Group Ltd. in Whitecourt, AB is looking for a dedicated full-time Shift Manager to lead daily restaurant operations. The ideal candidate will supervise staff and ensure high-quality customer service while maintaining a clean and organized environment. Key qualifications include strong leadership, organizational, and customer service skills. The role requires working varied shifts, including evenings and weekends, contributing to a positive and efficient team atmosphere.

Qualifications

• Ability to coach, motivate, and manage a team effectively.
• Attention to detail and time management.
• Professional handling of guest interactions.

Responsibilities

• Oversee daily restaurant operations and manage team members.
• Monitor workflows and ensure compliance with operational standards.
• Handle customer inquiries and maintain a clean work environment.

Skills

Leadership and people management

Organizational skills

Customer service

Problem-solving

Communication skills

Education

High school diploma or equivalent

Job description

Company Description

Hammer Restaurant Group Ltd. proudly operates a network of Quick Service Restaurants as a McDonald’s Canada franchisee. With a commitment to excellence, we create memorable dining experiences and prioritize the growth and development of our team members. Known for our dedicated service and quality, we are driven by a mission to deliver exceptional food and hospitality. At Hammer Restaurant Group, we value teamwork, innovation, and community engagement as we continue to grow and serve our customers.

Role Description

We are seeking a full‑time Shift Manager to join our team in Whitecourt, AB. This on‑site role involves overseeing daily restaurant operations, managing team members, and ensuring high‑quality customer service. Key responsibilities include supervising staff, monitoring workflows, ensuring compliance with operational standards, handling customer inquiries, and maintaining a clean and organized work environment. The Shift Manager will also be tasked with performance management and driving continuous improvements in efficiency and service.

Qualifications

• Leadership and people management skills, including the ability to coach, motivate, and manage a team effectively
• Strong organizational and problem‑solving abilities, with attention to detail and time management
• Customer service and communication skills to handle guest interactions with professionalism and care
• Experience in operational processes, such as inventory management, quality control, and adherence to health and safety regulations
• Previous experience in the restaurant or food service industry is an asset
• Ability to work varying shifts, including evenings, weekends, and holidays
• High school diploma or equivalent; additional certifications in hospitality or management are advantageous
• A positive attitude, team‑oriented mindset, and a commitment to maintaining a welcoming environment