Shift Leader - Retail Team Lead (Part-Time, Evenings)

Workwear Outfitters; Belleville; On-site; CAD 21,000 - 30,000; Part time

Job summary

Work Authority in Belleville is seeking a part-time Shift Lead to oversee store operations during shifts, guide the team, and ensure outstanding customer experiences. The role requires flexible hours including evenings and weekends, with responsibilities spanning leadership, sales, and inventory tasks.

You will coach associates, manage customer interactions, and uphold merchandising standards while driving store performance in a dynamic retail environment.

Qualifications

• 2+ years of customer service experience.
• Proficiency with POS systems and retail software, including Microsoft Office.
• Strong interpersonal and communication skills.
• Excellent decision-making and problem-solving abilities.
• Strong organizational and time-management skills.
• Ability to lift up to 50 lbs and perform tasks requiring climbing ladders.
• Reliability and flexibility to work evenings, weekends, and weekdays.

Responsibilities

• Lead and inspire a team of retail associates during assigned shifts.
• Assign tasks and delegate responsibilities to ensure smooth store operations.
• Provide exceptional customer service and model company values.
• Greet customers warmly and assist promptly.
• Drive sales by delivering excellent service and product knowledge.
• Train and coach associates on sales techniques and products.
• Keep the store clean, organized, and visually appealing.
• Oversee opening and closing procedures.
• Assist with inventory including receiving, stocking, and replenishment.
• Support customers with exchanges or returns.

Skills

Customer service

POS & retail software

Interpersonal skills

Decision making

Organization

Physical ability

Shift flexibility

Tools

POS systems

Microsoft Office

Job description

Work Authority in Belleville is seeking a part-time Shift Lead to oversee store operations during shifts, guide the team, and ensure outstanding customer experiences. The role requires flexible hours including evenings and weekends, with responsibilities spanning leadership, sales, and inventory tasks.

You will coach associates, manage customer interactions, and uphold merchandising standards while driving store performance in a dynamic retail environment.