Shift Leader: Flexible Hours, Daily Pay & Cookie Team

Insomnia Cookies; Ottawa; On-site; CAD 38,000 - 52,000; Part time

Benefits offered by this job

Flexible part-time schedules

Pay-on-Demand

Paid vacation and sick time

Mentorship and training

Pet insurance

Job stability

Growth opportunities

Fun team environment

Employee discount

Free cookies on shift

Job summary

Insomnia Cookies Ottawa is seeking a Shift Leader to help run daily bakery operations and ensure warm, high-quality cookies and guest experiences.

You will supervise a small team, manage shifts, coordinate baking, cashiering, packaging, and cleaning, while maintaining safety and brand standards. The role offers part-time schedules with growth opportunities and a fun, fast-paced team environment.

Qualifications

• Customer service experience is required.
• Point of Sale systems experience preferred.
• Excellent communication and time management skills.
• Outgoing, friendly and patient demeanor.
• Detail oriented with ability to lead by example.
• Ability to lift up to 40 lbs.
• Legally eligible to work in Canada.
• Must be 18 years or older.

Responsibilities

• Provide incredible customer service and quality products to guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Skills

Customer service

POS systems

Communication

Time management

People skills

Outgoing demeanor

Detail oriented

Lead by example

Team leadership

Physical stamina

Legal eligibility to work in Canada

Lift 40 lbs

Job description

Insomnia Cookies Ottawa is seeking a Shift Leader to help run daily bakery operations and ensure warm, high-quality cookies and guest experiences.

You will supervise a small team, manage shifts, coordinate baking, cashiering, packaging, and cleaning, while maintaining safety and brand standards. The role offers part-time schedules with growth opportunities and a fun, fast-paced team environment.