Shift Leader

Insomnia Cookies; Guelph; On-site; CAD 20,664 - 27,552; Part time

Benefits offered by this job

Flexible part-time work schedules

Paid vacation and sick time off

Interactive training & mentorship

Job stability with a rapidly growing company

Achievable growth/promotion opportunities

Fun, exciting team environment

Employee discount and free cookies

Job summary

Insomnia Cookies is hiring a Shift Lead for our new location in Guelph, ON. The role involves leading the cookie crew, supporting store operations, and providing exceptional customer service. Ideal candidates will have at least 1 year of experience in a customer-service role and possess strong communication and leadership skills.

Enjoy perks like flexible hours, paid time off, and fun team environment. Join us in creating a delightful experience for our guests!

Qualifications

• Minimum 1 year experience in customer-service focused role.
• Legally eligible to work in the United States.
• Must be 18 years or older.

Responsibilities

• Provide excellent customer service and quality products.
• Support store leadership and maintain operations.
• Prioritize and delegate tasks for the team.
• Ensure a safe and clean working environment.
• Manage cash handling and deposits.

Skills

Outstanding communication skills

Customer-service experience

Time management skills

Leadership ability

Detail-focused

Outgoing demeanor

Tools

Point of Sale systems

Job description

We are recruiting a Shift Lead for our newly opening Guelph, ON location at Insomnia Cookies.

Shift Leader Perks

• Flexible part‑time work schedules
• Paid vacation and sick time off
• Interactive training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• Fun, exciting team environment
• Employee discount and free cookies with every shift

Responsibilities

• Provide incredible customer service and quality products to all guests during their experience within the bakery.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean, working environment for guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Desired Skills and Experience

• At least 1 year of working experience in a customer‑service focused role.
• Experience with Point of Sale systems.
• Outstanding communication, time management, and people skills.
• Outgoing, friendly, patient demeanor.
• Detail-focused and results-oriented.
• Ability to lead by example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.