Shift Leader

TN Ireland; Swords; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate retail leader who loves athletic sneakers and apparel. In this dynamic role, you will inspire your team to deliver exceptional customer service while driving sales and maximizing profits. Your ability to engage customers and share your enthusiasm for products will create a welcoming environment. With flexible availability, you'll lead the store in the absence of management, ensuring that every customer leaves satisfied. Join a company that values teamwork and a positive atmosphere, where your contributions will make a real difference in the customer experience.

Qualifications

• At least 1 year of retail experience required.
• Confident in engaging customers for an elevated experience.

Responsibilities

• Inspire and motivate the team to drive sales and customer service.
• Maintain personal and productivity goals while ensuring customer satisfaction.

Skills

Customer Engagement

Sales Motivation

Problem Solving

Team Leadership

Retail Experience

Job description

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You get it. It is all about the in-store Customer experience. You love to talk about athletic sneakers and apparel as much as you love to collect them. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You also like to teach others to do the same. Leading the team, you will be expected to drive sales to maximize profits following division standards. Your performance will be measured by your ability to achieve personal and productivity goals. You will assume leadership and managerial responsibilities when the Store Manager and Assistant Manager are absent.

Qualifications

1. At least 1 year of retail experience
2. Confident and comfortable engaging customers to deliver an elevated experience
3. Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
4. Initiates completion of tasks or activities without necessary supervision
5. Flexible availability – including nights, weekends, and holidays

Responsibilities

1. Inspire and motivate your team to drive sales that deliver exceptional customer service
2. Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
3. Delivering sales, customer experience, merchandising, visual, and operational expectations
4. Maintaining personal and productivity goals
5. Uphold the quality and productivity of every aspect of your store
6. Act as a partner between customers, sales associates, Assistant Manager, and the Store Manager
7. Ability to learn and share expertise of products and trends to fit customer’s needs
8. Maintains an awareness of all product knowledge, and current or upcoming product/trends
9. Contributes to a positive and inclusive work environment