Cookie Crew

Insomnia Cookies; Ottawa; On-site; CAD 19,000 - 25,000; Part time

Benefits offered by this job

Flexible part-time schedules

Paid vacation

Sick time off

Training & mentorship

Employee discount

Free cookies with every shift

Job summary

Insomnia Cookies is opening a new Ottawa location and is seeking a Cookie Crew member to greet guests, take orders, and craft warm cookies and ice cream treats with a smile. You will work on nights, weekends, and holidays in a fast-paced store environment.

Join a fun, growing team that values customer delight, teamwork, and relocation-friendly opportunities. Prior experience is preferred, but a great attitude and reliability go a long way.

Qualifications

• Prior experience in a customer service focused role is preferred.
• Must be 18 years or older to be employed.
• Must be able to work nights, weekends and holidays.

Responsibilities

• Greet guests entering the store and take orders according to procedure.
• Help customers understand menu items and confirm orders for accuracy.
• Provide a warm in-person and phone experience with a smile.
• Bake cookies to perfection and scoop ice cream when needed.
• Ensure orders are packaged hot and delivered accurately.
• Handle cash and payments with honesty and accuracy.
• Maintain bakery cleanliness and sanitation.

Skills

Customer service

Communication

Teamwork

Night/weekend availability

Job description

Insomnia Cookies started as a big dream in a tiny university dorm room in the US city of Philadelphia, amongst a group of friends, up late, craving something sweet and delicious. With very limited takeout options available (this was back in 2003!), our founder, Seth, took matter into his own hands. Fast forward 20 years and so... many... cookies later, Insomnia Cookies has become a cult brand known for its rabid following of cookie lovers who crave warm, delicious delivery all day and late into the night.

We’re now very excited to bring our late-night favourite to Ontario and we are actively interviewing candidates for the COOKIE CREW role at our newly opening Ottawa location! We’re not just a cookie company – we’re a community of Insomniacs. We know our cookies are the most delicious around, but it’s our team members that make Insomnia Cookies an amazing place to be. Have a hunger to succeed? A passion for the sweeter things in life? Got big dreams and a ceaseless imagination? Then we want to get to know YOU!

Check out some of our content vids to learn more!

Who We Are!

Insomnia Cookies Timeline

Core Values

SOME SWEET PERKS:

• Flexible part-time work schedules
• Paid vacation and sick time off
• Interactive training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT DO I DO AS A COOKIE CREW MEMBER?

• Promptly greet guests entering the store and take their orders according to procedure
• Help customers understand menu items, answer clarifying questions, and repeat orders for accuracy
• Give each customer a warm experience with a smile in person & over the phone
• Bake our delicious cookies to perfection & a scoop of ice cream
• Ensure fast, warm, and correct delivery orders are packaged and sent out
• Handle cash and payments accurately and have no shortages or overages
• Cleaning, sanitizing, and maintaining the bakery

WHAT WE LOOK FOR:

• Prior experience in a customer service focused role - preferred
• Personable, genuine, outgoing demeanor
• Ambitious nature
• Great communication and organizational skills
• Must be 18 years or older to be employed
• Must be able to work nights, weekends and holidays

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.