Shift Lead - Guest Experience & Operations

COMPASS GROUP CANADA; Edmonton; On-site; CAD 22,000 - 28,000; Full time

Job summary

Tim Hortons at Royal Alexandra Hospital in Edmonton seeks a Supervisory leader to guide a guest-focused team and uphold brand standards. You will oversee daily operations, train staff, and ensure food safety while managing labor, inventory, and cash handling in a hospital setting under Compass Group.

The role emphasizes safety compliance, patient-centered service, and collaborative teamwork with the Restaurant Manager and unit leaders.

Qualifications

• Minimum 2 years of supervisory or lead experience in Tim Hortons.
• Strong communication, coaching, and problem-solving skills.
• Ability to work in a fast-paced environment with multitasking.
• Understanding of food safety and sanitation standards.
• Flexible availability including early mornings, evenings, weekends, holidays.

Responsibilities

• Supervise, train, and support front-line team members.
• Organize shift schedules and manage breaks to maintain coverage.
• Foster a positive and inclusive work environment.
• Ensure prompt, friendly, and consistent service to guests.
• Monitor food safety practices and maintain cleanliness.
• Handle cash, till counts, and deposits; manage inventory.
• Maintain logs and ensure compliance with safety protocols.

Skills

Team Leadership

Communication Skills

Problem-Solving

Multitasking

Food Safety

Tools

Cash Handling (till)

Job description

Tim Hortons at Royal Alexandra Hospital in Edmonton seeks a Supervisory leader to guide a guest-focused team and uphold brand standards. You will oversee daily operations, train staff, and ensure food safety while managing labor, inventory, and cash handling in a hospital setting under Compass Group.

The role emphasizes safety compliance, patient-centered service, and collaborative teamwork with the Restaurant Manager and unit leaders.