Shift Lead, Fashion Retail & Team Coach

AXIATA DIGITAL ADVERTISING SDN BHD; Markham; On-site; CAD 25,000 - 28,000; Full time

Job summary

Fox Group in Markham, Ontario is seeking a Full Time Shift Lead to coach, inspire and develop the store team. You will drive customer experiences, lead daily operations and manage sales performance in a fast fashion environment.

The role requires 1+ year in fast fashion with proven sales leadership, strong communication and the ability to balance competing priorities. Join Mango/Retail banners and support a positive in-store environment.

Qualifications

• Minimum 1 year of fast fashion experience.
• Prior sales management experience.
• Proven ability to achieve individual selling goals and metrics.
• Ability to analyze selling reports, identify business trends and react quickly to business needs.
• Comfort in decision making and mediating conflict within a team environment.
• Strong interpersonal, communication and customer service skills.

Responsibilities

• Provide and ensure legendary customer experiences consistently.
• Establish customer satisfaction and coach the team.
• Coach, develop and maximize the success of all associates.
• Set expectations and ensure accountability.
• Maximize sales by guiding on-floor and back-room behaviors.
• Build a cohesive team aligned to store needs.
• Ensure training of the associate team.
• Analyze business and create action plans.
• Communicate effectively with the team.
• Direct/execute company policies and merchandising standards.
• Manage controllable expenses and loss prevention.

Skills

Sales leadership

Customer service

Communication

Decision making

Conflict mediation

Education

Retail management experience

Tools

Excel

Word

Outlook

Job description

Fox Group in Markham, Ontario is seeking a Full Time Shift Lead to coach, inspire and develop the store team. You will drive customer experiences, lead daily operations and manage sales performance in a fast fashion environment.

The role requires 1+ year in fast fashion with proven sales leadership, strong communication and the ability to balance competing priorities. Join Mango/Retail banners and support a positive in-store environment.