Shft Mgr, Cage-GCT (12 Month Contract)

Great Canadian Entertainment; Toronto; On-site; CAD 54,000 - 72,000; Full time

Job summary

Great Canadian Entertainment seeks an experienced Cage Operations Manager to oversee cage and coin activities at the site level. You will safeguard assets, ensure cash and token security, and foster a safe, welcoming environment for guests and team members.

Lead the Cage Team, train staff, monitor scheduling, and drive compliance with policies while supporting cost controls and project implementations across the gaming floor.

Qualifications

• Post-secondary education and/or related work experience in commerce, accounting, economics, or casino gaming operations.
• Two or more years of managerial experience in the gaming industry.
• Completion of management/supervisory and/or leadership training is an asset.
• Experience supervising Cage Team is an asset.
• Strong organizational, interpersonal, analytical and guest relations skills.

Responsibilities

• Provides excellent customer service and maintains good public relations with guests.
• Manages Cage employees including training, hiring, scheduling, supervision and evaluating performance.
• Enforces policies and procedures adherence including security and inventory of corporate assets.
• Assists Cage Manager in developing and controlling departmental budget.
• Monitors overtime and assists with management of operational expenses.
• Provides leadership, direction and mentoring to the Cage Team at the site level.

Skills

Leadership

Customer service

Budget management

Time management

Interpersonal skills

Guest relations

Communication

Education

Post-secondary education in commerce/related field

2+ years managerial experience in gaming

Leadership training is a plus

Tools

MS Office (Word, Excel, PowerPoint)

Job description

JOB DESCRIPTION

Under the direction of the Cage Manager, this position is responsible for the overall management of cage & coin operations at the site level. This position will be responsible for ensuring adherence to the security and inventory of corporate assets and security of cash and/or tokens. Contributes to a safe and welcoming work environment for all team members. Motivates, leads by example and provides a learning environment. Ensures adherence to all policies and procedures.

Position Summary

Under the direction of the Cage Manager, this position is responsible for the overall management of cage & coin operations at the site level. This position will be responsible for ensuring adherence to the security and inventory of corporate assets and security of cash and/or tokens. Contributes to a safe and welcoming work environment for all team members. Motivates, leads by example and provides a learning environment. Ensures adherence to all policies and procedures.

Key Accountabilities

• Provides excellent customer service and maintains good public relations with guests
• Manages Cage employees including training, hiring, scheduling, supervisor and evaluating

performance

• Enforces policies and procedures adherence including the security and inventory of corporate assets and security of cash and/or cash assets
• Assists Cage Manager in developing and controlling departmental budget
• Monitors overtime, tracks scheduled hours for employees and assists with the management of operational expenses
• Assists the Cage Manager in the implementation of new projects and processes
• Provides training and development opportunities for departmental employees
• Provides leadership, direction and mentoring to the Cage Team at the site level, including coaching, developing performance objectives and holding Performance Partnership discussions with team members
• Supports the GEM program with team member awareness initiatives and measurement of guest satisfaction
• Liaises and communicates effectively with all appropriate operational department heads
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, team members, vendors and regulators
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education And Qualification Requirements

• Post-secondary education and/or combination of related work experience in the field of commerce, accounting, economics, casino gaming operations;
• Two (2) or more years of managerial experience in the gaming industry
• Completion of management/supervisory and/or leadership training program an asset
• Previous experience in supervising the Cage Team an asset
• Excellent time management skills and ability to manage multiple projects at the same time
• Strong organizational, interpersonal, analytical and guest relations skills
• Strong leadership skills with the proven ability to coach and develop employees
• Ability to exceed internal and external guest expectations through timely, effective and service oriented communication
• Computer literacy in MS Office including Microsoft Word, Excel, Powerpoint;
• Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Work Environment Considerations

• Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise
• This role requires a flexible schedule that adapts to the business needs of a 24 hour operation; will have non-traditional work hours including evening and weekend shifts.

Minimum Rate (CAD $) | Minimum Salary (CAD $) 54,000

Job Rate (CAD $) | Midpoint Salary (CAD $) 62,000

Maximum Rate (CAD $) | Maximum Salary (CAD $) 71,500 Existing Vacancy: Yes