Shelter Worker Casual

salvationarmyca

Gibsons

On-site

CAD 36,000 - 46,000

Full time

6 days ago

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Job summary

The Salvation Army is seeking an Administrative/Facility Support role to assist shelter clients with daily operations and program delivery. You will handle tasks from cleaning and organizing, to client intake and administrative duties, always upholding dignity and respect for those served.

Applicants should be prepared for a dynamic shelter environment, with emphasis on confidentiality, teamwork, and assisting clients with compassion. OH&S compliance and cross-team collaboration are essential.

Qualifications

Strong sense of integrity and confidentiality with professional ethics.
Good verbal and non verbal communication skills.
Patience and ability to deescalate situations.
Willingness to support mission and values of The Salvation Army.

Responsibilities

Select and complete items from cleaning and organizing list.
Assist with daily shelter operations, laundry, and food prep.
Complete client-related administrative tasks as required.
Provide guidance and support to clients seeking assistance.
Log and report incidents to staff and maintain records.
Liaise with referral sources and external agencies as needed.

Skills

Integrity & confidentiality

Verbal & non verbal communication

Patience & de escalation

Education

High school diploma

First Aid & CPR certification

Non-Violence & MHFA certificates

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POSITION PURPOSE SUMMARY

The role provides administrative, and facility support to the shelter clients.

ACCOUNTABILITIES

Select and complete items from cleaning and organizing list provided.
Assists with daily operations, laundry, food services prep, light cleaning.
Complete client-related administrative tasks as required.
Provide advice, guidance and support to clients when contacted for assistance.
First contact for all situations not requiring immediate 911 assistance.
Log and report all incidents to staff.
Provides support to clients and staff in program delivery.
Consistently demonstrates respect and empathy for all clients.
Maintains availability for personal, practical, and moral support.
Accurately records relevant information to support staff.
Liaises with referral sources and other external agencies as needed.
Ensures ongoing enforcement of policies.
Accurately records and reports any tenant information relevant employees.
Creates and revises documents to support the program.
Performs other work-related duties as assigned.

WORKING CONDITIONS

The incumbent's work environment is typically in a shelter.
This position requires a moderate amount of keyboarding/manual record keeping and those served by the program usually relate information that is highly disturbing in nature and will require intentional debrief and consultation.
The incumbent will work under the following disagreeable conditions:
Isolation
Monotony
Odors
Stressful situations, including dealing with erratic and sometimes antagonistic behavior
Verbal abuse
Work schedule affecting lifestyle
Exposure to bodily fluids, bodily waste
Exposure to drugs and alcohol
The incumbent may have little to no travel required.
The incumbent carries a pager/walkie talkie and will work shifts.

The job incumbent may be exposed to the risk of minor to moderate injury or illness due to

Physical attacks by others
Exposure to infectious diseases
Exposure to bodily fluids
Sharp objects
Other dangerous situations
Experience moderate physical exertion causing fatigue, may be required to lift up to 30 pounds.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.

Alternative combination of education and Experience may be considered.

Education, Qualifications and Certifications

Completion of high school diploma.
Emergency First Aid & CPR, Non-Violence Certificate, and Mental Health First Aid Certificate or willingness to complete once hired.
Alternative combination of education and experience might be considered.

Experience and Knowledge

At least one year of experience, preferably in social setting required.

Skills and Capabilities

Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
The incumbent will have good verbal and non-verbal communication skills.
Strong understanding of professional boundaries when working with a vulnerable population
Patience and ability to deescalate situations.
Strong service ethic and a friendly disposition with the public.
Adaptability to change and frequent interruptions.
Team oriented and able to take initiative.
Willingness to work with people from diverse cultural backgrounds.
Problem solving skills.
Team player.
Organized and attentive to details.
Comfort in dealing with ambiguity.
Strong listening skills.
Ability to motivate others and manage relationships.
Ability to follow all MU's organizational policies and procedures.
Negotiating skills.

Successful candidates, prior to hiring, may be required to provide