Services Account Manager

Keysight Technologies

Ottawa

On-site

CAD 224,000 - 302,000

Full time

14 hours ago

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Job summary

Keysight is seeking an Expert-Level Services Account Manager in Canada to drive strategic growth, expand multi-year service contracts, and deepen account penetration across enterprise, semiconductor, aerospace & defense, and communications customers. You will own large, complex service portfolios, shaping long-term roadmaps and aligning service capabilities with customer requirements.

The role emphasizes executive-level engagement, strategic negotiations, and cross-functional leadership to

Qualifications

8–12+ years in technical account management or lifecycle services roles.
Deep knowledge of electronic test equipment, calibration and repair processes, and asset lifecycle management.
Proven ability to manage complex enterprise customers and close multi-year service agreements.

Responsibilities

Lead strategic account planning and executive reviews for Canadian region.
Drive multi-year service contracts and grow contract value.
Collaborate with sales, delivery, and legal to structure service agreements.

Skills

Strategic account management

Executive negotiation

Cross-functional collaboration

Relationship building

Education

Bachelor's degree in Engineering or Business

MBA or technical graduate degree

Tools

Electronic test equipment knowledge

Asset lifecycle management tools

Calibration & repair processes

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

Keysight’s Global Services organization is seeking an Expert-Level Services Account Manager to drive strategic growth, expand multi-year service contracts, and deepen account penetration across enterprise, semiconductor, aerospace & defense, and communications customers in the Canadian region.

This senior individual contributor will own large, complex service portfolios—Calibration, Repair, Asset Management, Uptime Services, Managed Services, and Digital/Software Support—acting as the primary business leader for post‑sales lifecycle value.

You will be responsible for developing account strategy, shaping long-term customer roadmaps, and aligning Keysight’s advanced service capabilities with customer operational, engineering, and mission‑critical requirements.

Key Responsibilities

Strategic Account Leadership

Own and grow an assigned portfolio of high-value enterprise and A&D accounts throughout the Canadian region.
Develop multi-year Lifecycle Services strategies tied to customer technology roadmaps and test modernization initiatives.
Serve as the trusted advisor on test asset strategy, uptime optimization, calibration programs, and operational risk reduction.
Lead executive-level service reviews, QBRs, and long-term service planning discussions.

Sales Growth & Business Development

Drive YoY growth across all Keysight service offerings, consistently delivering against quota and profitability targets.
Identify whitespace within accounts and introduce advanced solutions including KeysightCare, Repair & Calibration Services, Asset Optimization, Test Ops, Managed Services, and Test Automation software services.
Build multi-year contracts leveraging Keysight’s regional service centers and onsite managed service capabilities.
Negotiate commercial terms, pricing, and service deliverables at expert level.

Customer Relationship Management

Own C‑suite, VP-level, and Director-level service relationships to ensure customer satisfaction and long-term retention.
Engage deeply with engineering, metrology, operations, production, and program teams to understand mission requirements.
Serve as escalation point for critical service events, outage mitigation, or urgent operational support.

Cross-Functional Leadership

Partner with Field Sales, Services Delivery, Service Centers, Technical Support, and Solutions Consulting to execute customer strategy.
Collaborate with Legal, Finance, and Operations to structure complex service agreements.
Lead internal teams during RFPs, contract renewals, and technical solution development.

Qualifications

Required

8–12+ years in technical account management, services sales, or lifecycle services roles (preferably in test & measurement, A&D, semiconductor, telecom, or electronics industries).
Deep understanding of electronic test equipment, calibration and repair processes, and asset lifecycle management.
Proven ability to manage complex enterprise customers and close multi-year service agreements.
Strong business acumen in negotiation, commercial structuring, and value-based selling.
Ability to confidently lead customer executive reviews, service strategy sessions, and program readiness meetings.

Preferred

Experience working with enterprise customers in the Northeast corridor—Aerospace & Defense, semiconductor fabs, network equipment providers, or R&D labs.
Understanding of government contracting (DoD, FFRDC, prime/sub relationships) and ITAR/DFARS considerations.
Familiarity with KeysightCare, TestOps, NPI support structures, and lab modernization programs.
Bachelor's degree in Engineering, Business, or related field; MBA or technical graduate degree is a plus.

Core Competencies