Enable job alerts via email!

ServiceNow Test Engineer

Apex Systems

Toronto

Hybrid

CAD 80,000 - 120,000

Full time

2 days ago
Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading IT services provider is looking for a ServiceNow Test Engineer to join a major technology company in downtown Toronto. This role involves writing and validating test cases for ServiceNow modules in a hybrid work environment. Ideal candidates should have extensive ServiceNow testing experience, strong documentation skills, and a background in IT processes, particularly within the banking or financial services sector. Join a well-organized team to enhance your career in this impactful position with ample growth opportunities.

Benefits

Comprehensive benefits package
Employee stock purchase program
401K with company match
Health Savings Account
Access to training and certification resources

Qualifications

  • Proven experience writing test cases for ServiceNow modules including ITSM, ITOM, and CMDB.
  • Strong understanding of ServiceNow workflows, business rules, and flow designer.
  • Must be proficient in English with strong communication skills.

Responsibilities

  • Write clear, traceable manual test cases that satisfy ServiceNow platform requirements.
  • Derive acceptance criteria from functional and non-functional requirements.
  • Coordinate with ServiceNow platform engineers to confirm required metrics.

Skills

ServiceNow Testing
ITSM
ITOM
Quality Engineering
Documentation Skills

Education

Bachelor's Degree in IT or related field

Tools

Jira
Confluence

Job description

Apex Systems is a global IT services provider, and our staffing practice has an opening for aServiceNow Test Engineerwith extensive ServiceNow testing experience, strong understanding of ITSM/ITOM modules, and quality engineering practices to place at our client, an industry leading technology company.

Client:A Fortune 100 Technology Company

Terms:6-month contract.

Location:Downtown Toronto – Hybrid work environment

Application Process:It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Jordan at jdobrinsky@apexsystems.com. Please reference ServiceNow Test Engineer

Position Summary: The ServiceNow Test Engineershould have extensive ServiceNow testing experience, strong understanding of ITSM/ITOM modules, and quality engineering practices to place at our client, an industry leading technology company. This is a great opportunity to join a major leading enterprise organization and continue your career in the technology domain. Be a part of a great work environment with a very well-organized team and colleagues who will help you succeed. This is a position that impacts the bank enterprise wide with great opportunity for career growth within the bank.

Day to Day Responsibilities/typical day look like:

  • Write clear, traceable manual test cases and validation scenarios that satisfy ServiceNow platform requirements across ITSM, ITOM, and CMDB modules.
  • Test cases will serve as the authoritative source for future automation and must align with ServiceNow workflows, integrations, and platform performance expectations.
  • (45%) Author test cases in the programs testing template per identified ServiceNow flow, module, and integration point.
  • (20%) Derive acceptance criteria from functional and non-functional requirements (e.g., response time, data integrity, workflow accuracy) and map each to the corresponding ServiceNow event or alert.
  • (15%) Peer-review ServiceNow Flows and CI scan output to ensure referenced CIs in CSDM and CMDB align with environment and business rules.
  • (10%) Maintain the traceability matrix that links Application Test Scenario, Test Phase, and Requirement.
  • (10%) Coordinate with ServiceNow platform engineers to confirm required metrics, events, and workflows are in place before a test is declared ready.

Requirements:

  • Proven experience writing test cases for ServiceNow modules including ITSM, ITOM, CMDB, and Service Catalog.
  • Strong understanding of ServiceNow workflows, business rules, and flow designer.
  • Experience validating ServiceNow integrations with external systems (e.g., APIs, REST/SOAP, LDAP, monitoring tools).
  • Familiarity with CMDB health, CI relationships, and CSDM alignment.
  • Ability to validate incident, change, problem, and request workflows end-to-end.
  • Proficient in Jira and Confluence for test-case management and defect logging.
  • Experience with ServiceNow Automated Test Framework (ATF) is a strong asset.
  • Strong documentation skills—can express complex scenarios in concise, unambiguous steps for both manual execution and future automation.
  • Must be proficient in English with strong communication skills to effectively respond to comments and feedback from technical, application, and business stakeholders without ambiguity.
  • Experience in enterprise environments, preferably in banking or financial services.
  • Familiarity with observability tools (e.g., Dynatrace, Splunk) to validate ServiceNow event generation and correlation.
  • Experience with ITIL processes and operational readiness validation.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview:Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

ServiceNow Test Engineer

Apex Systems

Toronto null

Hybrid

Hybrid

CAD 80,000 - 130,000

Full time

4 days ago
Be an early applicant

Load and Performance Test Engineer

CARET

Toronto null

Remote

Remote

CAD 110,000 - 130,000

Full time

19 days ago

Load and Performance Test Engineer

Getcaret

Toronto null

Remote

Remote

CAD 110,000 - 130,000

Full time

26 days ago

Software Engineer, Test

OMERS

Toronto null

Hybrid

Hybrid

CAD 80,000 - 110,000

Full time

2 days ago
Be an early applicant

Performance Test Engineer II

S&P Global, Inc.

Toronto null

On-site

On-site

CAD 80,000 - 110,000

Full time

6 days ago
Be an early applicant

Battery Test Engineer

Energy Vault

Toronto null

On-site

On-site

CAD 70,000 - 100,000

Full time

7 days ago
Be an early applicant

Senior Software Test Engineer - TI240625

emergiTEL Inc.

Toronto null

Hybrid

Hybrid

CAD 80,000 - 110,000

Full time

Yesterday
Be an early applicant

Murex Test Engineer - strong Murex experience is must!

Luxoft

Toronto null

On-site

On-site

CAD 80,000 - 120,000

Full time

5 days ago
Be an early applicant

Test Automation Developer

Siemens Mobility

Toronto null

Remote

Remote

CAD 80,000 - 110,000

Full time

26 days ago