ServiceNow Test Engineer

Apex Systems; Toronto; Hybrid; CAD 80,000 - 130,000; Full time

Job summary

Apex Systems seeks a ServiceNow Test Engineer to join a Fortune 100 technology company in Toronto. This role requires expertise in writing and validating test cases for ServiceNow modules, contributing to quality engineering practices. The opportunity offers career growth in an engaging and supportive environment, emphasizing teamwork and continuous learning.

Benefits

Comprehensive benefits package

Employee stock purchase program

401K program with company match

Health Savings Account

Employee Assistance Program

Training and professional development resources

Qualifications

• Proven experience testing ITSM, ITOM, CMDB, and Service Catalog.
• Ability to validate workflows end-to-end.
• Experience with ITIL processes.

Responsibilities

• Write and validate test cases across ITSM and ITOM modules.
• Coordinate with engineers on metrics and workflows.
• Peer-review workflows and maintain traceability matrix.

Skills

Writing test cases

Understanding of ITSM/ITOM modules

ServiceNow integrations

Proficient in Jira and Confluence

Strong documentation skills

English communication

Education

Experience in enterprise environments

Tools

Jira

Confluence

ServiceNow Automated Test Framework (ATF)

Observability tools (e.g., Dynatrace, Splunk)

Job description

Apex Systems is a global IT services provider, and our staffing practice has an opening for aServiceNow Test Engineerwith extensive ServiceNow testing experience, strong understanding of ITSM/ITOM modules, and quality engineering practices to place at our client, an industry leading technology company.

Client:A Fortune 100 Technology Company

Terms:6-month contract.

Location:Downtown Toronto – Hybrid work environment

Application Process:It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Jordan at [e-mail]. Please reference ServiceNow Test Engineer

Position Summary: The ServiceNow Test Engineershould have extensive ServiceNow testing experience, strong understanding of ITSM/ITOM modules, and quality engineering practices to place at our client, an industry leading technology company. This is a great opportunity to join a major leading enterprise organization and continue your career in the technology domain. Be a part of a great work environment with a very well-organized team and colleagues who will help you succeed. This is a position that impacts the bank enterprise wide with great opportunity for career growth within the bank.

Day to Day Responsibilities/typical day look like:

• Write clear, traceable manual test cases and validation scenarios that satisfy ServiceNow platform requirements across ITSM, ITOM, and CMDB modules.
• Test cases will serve as the authoritative source for future automation and must align with ServiceNow workflows, integrations, and platform performance expectations.
• (45%) Author test cases in the programs testing template per identified ServiceNow flow, module, and integration point.
• (20%) Derive acceptance criteria from functional and non-functional requirements (e.g., response time, data integrity, workflow accuracy) and map each to the corresponding ServiceNow event or alert.
• (15%) Peer-review ServiceNow Flows and CI scan output to ensure referenced CIs in CSDM and CMDB align with environment and business rules.
• (10%) Maintain the traceability matrix that links Application Test Scenario, Test Phase, and Requirement.
• (10%) Coordinate with ServiceNow platform engineers to confirm required metrics, events, and workflows are in place before a test is declared ready.

Requirements:

• Proven experience writing test cases for ServiceNow modules including ITSM, ITOM, CMDB, and Service Catalog.
• Strong understanding of ServiceNow workflows, business rules, and flow designer.
• Experience validating ServiceNow integrations with external systems (e.g., APIs, REST/SOAP, LDAP, monitoring tools).
• Familiarity with CMDB health, CI relationships, and CSDM alignment.
• Ability to validate incident, change, problem, and request workflows end-to-end.
• Proficient in Jira and Confluence for test-case management and defect logging.
• Experience with ServiceNow Automated Test Framework (ATF) is a strong asset.
• Strong documentation skills—can express complex scenarios in concise, unambiguous steps for both manual execution and future automation.
• Must be proficient in English with strong communication skills to effectively respond to comments and feedback from technical, application, and business stakeholders without ambiguity.
• Experience in enterprise environments, preferably in banking or financial services.
• Familiarity with observability tools (e.g., Dynatrace, Splunk) to validate ServiceNow event generation and correlation.
• Experience with ITIL processes and operational readiness validation.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [e-mail] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview:Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.