Application Support Analyst

CAAT Pension; Toronto; On-site; CAD 73,000 - 86,000; Full time

Benefits offered by this job

Flexible work arrangements

Health and dental benefits

Wellness incentives

Defined benefit pension plan

Job summary

CAAT Pension is seeking an Application Support Analyst to join our Information Technology team. You will ensure stability and performance of core business applications, drive incident resolution, and support production readiness across cloud and on‑prem environments, with a strong focus on reducing service disruption and enabling continuous improvement.

Reporting to the Senior Manager, Enterprise Applications & Service Delivery, you’ll leverage monitoring, automation, and AI-enabled tools to

Qualifications

• College diploma or bachelor’s degree in computer science, computer engineering, or equivalent combination of education and experience.
• A minimum of three (3) years of experience in application support within complex enterprise environments, including both cloud and on‑premises systems.
• Solid hands‑on experience supporting modern enterprise platforms, including Microsoft Fabric, Salesforce, and ServiceNow, is required.
• Strong experience supporting Microsoft Azure environments, including Windows-based systems and services.
• Solid experience supporting Linux-based systems and hybrid infrastructure environments.
• Proven experience with monitoring and observability platforms (e.g., Zabbix, New Relic), including alert tuning, dashboard creation, and performance metrics analysis.
• Experience with scripting or programming languages (e.g., Python, PowerShell, SQL) to support automation, diagnostics, and operational efficiency.
• Experience working in an ITIL based environment (Incident Management, Service Request Management, Escalation Management, SLA Adherence)
• Demonstrated ability to quickly learn, adapt, and apply new technologies, tools, and application platforms in a dynamic enterprise environment, with experience in AI-enabled operations tools (e.g., AIOps, predictive monitoring, intelligent alerting, or chat-based support) considered a strong asset.

Skills

Microsoft Fabric

Salesforce

ServiceNow

Azure

Linux

Monitoring & observability

Scripting (Python/PowerShell/SQL)

ITIL Incident/Service Management

AI-enabled operations tools

Education

Bachelor's or College degree in CS/Engineering

Tools

Zabbix

New Relic

Job description

At CAAT, we’re passionate about what we do. And it shows! Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

About the Role:

We are seeking an Application Support Analyst for our Information Technology team. Reporting to the Senior Manager, Enterprise Applications & Service Delivery the Application Support Analyst is responsible for the stability, performance, and supportability of business-critical applications within the Enterprise Operations Centre (EOC), serving as the technical escalation within the support model and lead complex incident resolution and applications operate reliably in production, with a strong focus on minimizing service disruption and maintaining high service quality. The successful incumbent will drive operational excellence through proactive monitoring, root case analysis, and continuous improvement, production readiness, system maintenance, and integration activities.

To Succeed, You Bring:

• College diploma or bachelor’s degree in computer science, computer engineering, or equivalent combination of education and experience.
• A minimum of three (3) years of experience in application support within complex enterprise environments, including both cloud and on‑premises systems.
• Solid hands‑on experience supporting modern enterprise platforms, including Microsoft Fabric, Salesforce, and ServiceNow, is required.
• Strong experience supporting Microsoft Azure environments, including Windows-based systems and services.
• Solid experience supporting Linux-based systems and hybrid infrastructure environments.
• Proven experience with monitoring and observability platforms (e.g., Zabbix, New Relic), including alert tuning, dashboard creation, and performance metrics analysis.
• Experience with scripting or programming languages (e.g., Python, PowerShell, SQL) to support automation, diagnostics, and operational efficiency.
• Experience working in an ITIL based environment (Incident Management, Service Request Management, Escalation Management, SLA Adherence)
• Demonstrated ability to quickly learn, adapt, and apply new technologies, tools, and application platforms in a dynamic enterprise environment, with experience in AI-enabled operations tools (e.g., AIOps, predictive monitoring, intelligent alerting, or chat-based support) considered a strong asset.

When you work with CAAT, you’ll enjoy:

Opportunities to Build a Better You:

We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.

Comprehensive & Holistic Care:

Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.

A Place to Collaborate and Win:

We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.

Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more. If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you.

The target hiring salary for this position is $73,200 - $86,100. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.

No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.

Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work. CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at [e-mail] or call Human Resources at 416-673-9000 for assistance.

Vacancy: This posting is for an existing vacancy At CAAT, we live our values of integrity, impact, and teamwork every day. We cultivate a culture of collaboration and fun, through an inclusive and energetic environment where CAATsters can work, learn, and grow together. We prioritize comprehensive and holistic care for our employees, designed to cater to every aspect of your life and wellbeing. Through our Total Rewards program, we prioritize your physical, mental, and financial wellness. This includes compensation, paid time off, health and dental benefits, wellness incentives, and a defined benefit pension plan. At CAAT, we embrace growth as a way of life where opportunities for adaptation, innovation, and learning prosper in our dynamic and evolving environment. As we expand and transform, so do you. Together, we're on a mission to secure a better financial future for Canadians.