ServiceNow Developer

CAAT Pension; Toronto; Hybrid; CAD 97,000 - 114,000; Full time

Benefits offered by this job

Total Rewards program

Competitive compensation

Flexible work arrangements

Job summary

CAAT Pension in Toronto, Ontario is seeking a ServiceNow Developer to join the Information Technology team. You will integrate, maintain, configure, and develop the ServiceNow environments, supporting daily operations through incidents, changes, enhancements, and service requests.

You will collaborate with process owners and the ServiceNow Product Manager, deliver training, conduct code reviews, and drive end-to-end development using Agile or Waterfall methodologies.

Qualifications

• Five+ years of overall ServiceNow experience with three+ years in app development.
• ServiceNow credentials such as Certified Implementation Specialist or Certified Application Developer.
• Five+ years of experience with JavaScript, XML, HTML, and Jelly scripting.

Responsibilities

• Support upgrades to the latest ServiceNow release with minimal disruption to customers.
• Ensure environment management and scripting standards, identify deficiencies and propose solutions.
• Provide production support, open incidents with vendors, and drive issues to closure.
• Collaborate with team members to develop solutions and manage enhancements using Agile or Waterfall methods.
• Maintain and improve processes, standards, policies, and tools.
• Deliver training to employees on ServiceNow functionality.
• Review code and demonstrate new features, with proof of concepts when needed.
• Collaborate with process owners to customize ServiceNow solutions and rollout new modules.
• Provide design solutions and maintain design documents.

Skills

ServiceNow development

JavaScript

XML

HTML

Jelly scripting

Agile methodologies

SOA / UIUX concepts

REST / SOAP APIs

Problem solving

Education

Certified Implementation Specialist

Certified Application Developer

ITIL Foundations Certification

Tools

ServiceNow Integration Hub

Flow Designer

SOAP / REST

WSDL

App Studio

Job description

At CAAT, we’re passionate about what we do. And it shows! Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

About the Role:

We are seeking a ServiceNow Developer for our Information Technology team. Reporting to the Manager, Enterprise Business Applications you will integrate, maintain, configure, and develop the ServiceNow environments as well as explore opportunities to grow and improve ServiceNow across CAAT. You will support the daily operations of the platform through incident, change, enhancements, and service requests and support the analysis, design, and development of the ServiceNow platform.

As the Newest Member of our Team, You’ll:

• Support upgrades to the latest release of ServiceNow application in a timely manner with minimal or no disruption to our customers.
• Ensure accurate environment management processes are being followed, and proper scripting standards are being met, while identifying system deficiencies and recommending solutions.
• Participate in ongoing production and end user support and open incidents with vendors and drive issues to closure.
• Partner with other team members to develop solutions and handle enhancements through the Agile or Waterfall project methodology.
• Maintain and continuous improvement of the processes, standards, policies, and tools.
• Deliver training to follow employees, IT staff and team members on the functionality of ServiceNow.
• Conduct code review for the application development team and provides demos and performs proof of concepts on new functionality.
• Collaborate with process owners to develop and customize ServiceNow application solutions and facilitate the rollout of new applications and modules.
• Provide design solutions and timelines on development and develop and maintain design documents.
• Collaborate and assist the ServiceNow Product Manager in managing and leveraging our ServiceNow development partner.
• Take ownership and accountability for clients’ business needs, driving to solutions while working creatively and analytically in a problem‑solving environment to keep the team on schedule and on budget, and proactively troubleshooting any issues that arise.

To Succeed, You Bring:

• A minimum of five (5) years of overall ServiceNow experience, including three (3) plus years of ServiceNow application development, with demonstrated proficiency in building workflows, dashboards, and reports, as well as analyzing platform requirements, presenting solutions, and driving end‑to‑end development.
• At least three (3) years’ experience working with ServiceNow and delivering solutions for IT Service Management and IT Operations function ServiceNow credentials such as Certified Implementation Specialist or Certified Application Developer.
• At least five (5) years’ experience with JavaScript, XML, HTML and Jelly Scripting.
• Proficient in current methodologies (SCRUM, Kanban, Waterfall) with excellent time management skills to thrive in fast‑paced, dynamically changing environments.
• Effective communication skills and be comfortable working in large groups, with advanced proficiency across the Microsoft suite (Outlook, PowerPoint, Excel, Word, Visio, SharePoint).
• Strong understanding of Enterprise Service Management frameworks (ITIL, DevOps, LEAN) – with ITIL Foundations Certification (v3/v4) considered an asset.
• Deep integration expertise with web services (SOAP, WSDL, REST, APIs) and ServiceNow tools (Integration Hub, Flow Designer), combined with a strong understanding of Service‑Oriented Architecture (SOA) and UI/UX concepts.
• Hands‑on experience crafting update sets, promoting and testing through multiple instances into production, and building custom applications using App Studio.
• Solid ability to adapt to new technologies and evolving customer/business requirements; thrive working independently or in a team environment, with excellent analytical and creative problem‑solving skills, and a desire to mentor and share ServiceNow knowledge and experience.

The target hiring salary for this position is $96,800 to $113,800. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive.

When you work with CAAT, you’ll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.
• A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.
• Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well‑being, then CAAT could be the right fit for you.

No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.

Diversity, Equity, Inclusion, and Belonging (DEIB): DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at [e-mail] or call Human Resources at 416-673-9000 for assistance.

Vacancy: This posting is for an existing vacancy At CAAT, we live our values of integrity, impact, and teamwork every day. We cultivate a culture of collaboration and fun, through an inclusive and energetic environment where CAATsters can work, learn, and grow together. We prioritize comprehensive and holistic care for our employees, designed to cater to every aspect of your life and wellbeing. Through our Total Rewards program, we prioritize your physical, mental, and financial wellness. This includes compensation, paid time off, health and dental benefits, wellness incentives, and a defined benefit pension plan. At CAAT, we embrace growth as a way of life where opportunities for adaptation, innovation, and learning prosper in our dynamic and evolving environment. As we expand and transform, so do you. Together, we're on a mission to secure a better financial future for Canadians.