ServiceNow Tech Consultant

Galent; Toronto; On-site; CAD 90,000 - 140,000; Full time

Job summary

Galent in Toronto is seeking an experienced ServiceNow Developer to design, build, and deploy custom applications and workflows. You will implement ITSM modules, create catalog items, and automate processes using Flow Designer and Script Includes.

The role requires hands-on experience with REST/SOAP integrations, Integration Hub, and secure data modeling. A strong background in ITIL practices and Agile delivery is essential for success in this fast-paced environment.

Qualifications

• 5+ years of hands-on ServiceNow development across multiple product suites.
• CSA/CAD certifications are active and current.
• Experience with ITSM modules and REST/SOAP integrations.

Responsibilities

• Design, develop, and deploy ServiceNow applications following ITIL best practices.
• Build and manage Flow Designer, Workflow Editor, and Business Rules to automate processes.
• Create and maintain Service Catalog items with multi-step workflows and approvals.
• Develop and optimize Client Scripts, Script Includes, UI Policies, UI Actions, and Scheduled Jobs.
• Integrate with external systems via REST/SOAP using Integration Hub spokes and MID Server.
• Proven ability to implement integrations and manage update sets, Git, and security considerations.

Skills

ServiceNow development

ITIL practices

Flow Designer

Workflow Editor

Business Rules

Service Catalog

Client Scripts

Script Includes

UI Policies

UI Actions

Scheduled Jobs

REST/SOAP

Integration Hub

MID Server

Git

Update Sets

Agile/Scrum

IRM/GRC

ISO 27001/NIST

SOC 2/GDPR

ITOM Discovery

Service Mapping

Education

Certified System Administrator

Certified Application Developer

IRM Implementer

Tools

Git

ServiceNow Update Sets

MID Server

REST API testing

Job description

• Design, develop, and deploy custom ServiceNow applications, modules, and workflows following ITIL and platform best practices.
• Build and manage Flow Designer, Workflow Editor, and Business Rules to automate end-to-end processes.
• Create and maintain Service Catalog items, including complex multi-step catalog workflows and approval chains.
• Develop and optimize Client Scripts, Script Includes, UI Policies, UI Actions, and Scheduled Jobs.
• Implement REST/SOAP integrations with third-party systems using Integration Hub spokes, MID Server, and scripted REST APIs.
• 5+ years of hands-on ServiceNow development experience across multiple product suites.
• Active CSA (Certified System Administrator) certification — valid and current.
• Active CAD (Certified Application Developer) certification — valid and current.
• Deep expertise in ITSM modules: Incident, Problem, Change, CMDB, Service Catalog, and SLAs.
• Proven experience designing and implementing REST/SOAP integrations.
• Solid understanding of the ServiceNow data model, ACLs, and security architecture.
• Proficiency with update sets, delegated development, application scopes, and Git source control.
• Familiarity with Agile / Scrum delivery methodologies.
• IRM / GRC Implementer or Specialist certification (adds significant advantage to candidacy).
• Experience with IRM modules: Policy & Compliance, Risk, Audit, or Vendor Risk Management.
• Knowledge of regulatory frameworks such as ISO 27001, NIST CSF, SOC 2, or GDPR.
• Experience with ServiceNow ITOM (Discovery, Service Mapping) or SecOps modules.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf