ServiceNow Systms Analyst- PCC

Connection; Halifax Regional Municipality; On-site; USD 93,000 - 120,000; Full time

Job summary

Join a dynamic team at an innovative IT firm that specializes in bridging the gap between people and technology. This role focuses on designing effective solutions using ServiceNow, ensuring systems are efficient and scalable. You will collaborate with diverse teams, lead workshops, and provide technical guidance to improve business operations. Enjoy a rewarding career with competitive benefits, including a generous paid time off package and resources for emotional wellbeing. If you're passionate about technology and eager to make a difference, this opportunity is perfect for you.

Benefits

401k Plans

Medical Insurance

Free Therapy Visits

Mental Health Coaching

Generous Paid Time Off

Wellness Time Off

Volunteer Time Off

Qualifications

• 3+ years of experience in process definition and developing system requirements.
• Proven experience with various ServiceNow modules and leading workshops.

Responsibilities

• Design business-focused solutions in ServiceNow to meet organizational goals.
• Conduct gap analysis and provide thought leadership on ServiceNow capabilities.

Skills

ServiceNow

Process Definition

Documentation

Project Artifacts

Analytical Skills

Problem-Solving Skills

Tools

Field Service Management

Customer Service Management

IT Service Management

Hardware Asset Management

Job description

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.You’ll also enjoy a generous paid time off package that includes not only vacation and care time, but also Wellness and Volunteer Time Off days.

Responsibilities

• Designs business-focused solutions in ServiceNow to ensure systems meet requirements, are efficient, effective, and scalable in support of organizational goals.• Partners with Business Analysts, ServiceNow Administrators, and Developers to produce technical specifications, support testing, and develop internal implementation plans.• Leads or participates in discovery calls and workshops as a ServiceNow subject matter expert to identify business needs and define, redesign, and improve internal processes.• Conducts gap analysis, documents current state and to-be state, and provides thought leadership to advise stakeholders on leveraging ServiceNow’s capabilities to improve business operations.• Manages, documents, and communicates system requirements to the delivery team to ensure proposed solutions and implementations meet stakeholder expectations.• Keeps abreast of ServiceNow technology to stay up to date with the latest ServiceNow features, updates, and trends to inform practice direction.Reviews ServiceNow technical literature.Attends meetings and training opportunities• Performs all other duties or special projects as assigned.

Min

USD $93,000.00/Yr.

Max

USD $119,862.00/Yr.

Qualifications

• Minimum 3 years of experience in process definition, developing system requirements, documentation, and project artifacts.• Proven analyst experience across a range of ServiceNow modules including Field Service Management, Customer Service Management, Technology Provider Service Management, Project Portfolio Management, IT Service Management, and Hardware Asset Management.• Proven experience leading workshops, discovery calls, gathering and documenting requirements, and influencing decision makers at senior levels.• Ability to provide technical guidance across stakeholders while working closely with delivery teams.• Understanding of ServiceNow modules, integrations, capabilities, and platform technologies.• Strong organizational and time management abilities with a track record of communicating complex ideas effectively across a large organization.• Excellent problem-solving skills and ability to analyze complex business requirements.