ServiceNow System Administrator

Bell; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical benefits

Dental benefits

Employee discount

Job summary

Bell is seeking a highly motivated ServiceNow System Administrator to join our Enterprise Service Management team. You will manage day-to-day administration, maintenance, and improvements of the ServiceNow platform across multiple enterprise environments, collaborating with platform owners, architects, developers, and stakeholders.

You will ensure platform stability, security, performance, and adoption while supporting Bell's digital transformation initiatives.

Qualifications

• 3+ years of ServiceNow administration experience.
• Strong understanding of ServiceNow platform architecture.
• Experience with ITSM, CMDB, and CSDM concepts.
• Experience with User and role administration, instance upgrades and cloning.
• Familiarity with Performance Analytics and Reporting.
• Knowledge of IntegrationHub fundamentals and SaaS platforms.

Responsibilities

• Administer and maintain ServiceNow instances across Production and non-Production environments.
• Ensure platform stability, security, and performance.
• Support platform upgrades and release management activities.
• Collaborate with stakeholders and vendors to drive improvements.
• Maintain CMDB, CSDM, and data quality initiatives.

Skills

ServiceNow administration

ITSM

CMDB

CSDM

User/role administration

Instance upgrades

Performance Analytics

Reporting

IntegrationHub

ITIL processes

SaaS enterprise platforms

JavaScript

Tools

JavaScript

Job description

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell's Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Summary

Bell is seeking a highly motivated and technically skilled ServiceNow System Administrator to join our Enterprise Service Management team. The successful candidate will be responsible for the day-to-day administration, maintenance, support, and continuous improvement of the ServiceNow platform across multiple enterprise environments.

Working closely with platform owners, architects, developers, process owners, and business stakeholders, you will help ensure platform stability, security, performance, and adoption while supporting Bell's digital transformation initiatives.

Key Responsibilities

Platform Administration

• Administer and maintain ServiceNow instances across Production and non-Production environments.
• Manage platform configurations, properties, plugins, upgrades, and patching activities.
• Monitor platform health, performance, availability, and capacity.
• Perform instance cloning activities and environment management.

Security & Access Management

• Administer users, groups, roles, and access controls.
• Support compliance with Bell security standards and governance requirements.
• Manage ServiceNow authentication, SSO, and user access reviews.

Operational Support

• Investigate and resolve platform incidents and operational issues.
• Support platform upgrades and release management activities.
• Execute maintenance activities and health improvement initiatives.
• Coordinate with vendors and internal support teams as required.

Platform Governance

• Ensure adherence to ServiceNow best practices and Bell governance standards.
• Participate in architecture reviews, change approvals, and platform control processes.
• Support CMDB, CSDM, and platform data quality initiatives.

Automation & Continuous Improvement

• Identify opportunities to improve operational efficiency through automation.
• Support implementation of new ServiceNow capabilities including ITSM, ITOM, SPM, SecOps, CSM, AI, and Employee Experience solutions.
• Contribute to platform monitoring, reporting, and operational dashboards.

Required

Critical Qualifications

• 3+ years of ServiceNow administration experience.
• Strong understanding of ServiceNow platform architecture.
• Experience with:
• ITSM
• CMDB
• CSDM concepts
• User and role administration
• Instance upgrades and cloning
• Performance Analytics and Reporting
• IntegrationHub fundamentals
• Knowledge of ITIL processes.
• Experience supporting enterprise-scale SaaS platforms.
• Strong troubleshooting and problem-solving skills.

Preferred

• ServiceNow Certified System Administrator (CSA).
• Experience with ServiceNow ITOM, SPM, IRM, SecOps, HAM, or SAM.
• Knowledge of JavaScript and ServiceNow scripting.
• Experience with Agile delivery practices.
• Experience working in large enterprise environments.

Preferred Qualifications

• Customer-focused mindset.
• Strong communication and stakeholder management skills.
• Attention to detail and operational excellence.
• Ability to balance governance, reliability, and innovation.
• Collaborative team player with a continuous improvement mindset.

Additional Requirements

Employee Referral Program

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 10/20/2026

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Bell, one of Canada's Top 100 Employers.