Conseiller technique principal ServiceNow

Bell; Toronto; Hybrid; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Mental health benefits

Employee discount 35%

Job summary

Bell is seeking a highly experienced ServiceNow Senior Technical Advisor to drive technical leadership across our enterprise ServiceNow ecosystem. You will guide solution design, governance, and delivery readiness across multiple instances and teams, acting as a trusted advisor to platform owners and stakeholders.

The role focuses on architecture reviews, security, data governance, and ensuring quality engineering practices while aligning with Bell’s customer-centric commitments and hybrid work

Qualifications

• Bachelor’s degree in a relevant field or equivalent practical experience.
• 5+ years of ServiceNow or enterprise-platform experience in senior advisory, architecture, or lead engineering roles.
• Advanced ServiceNow knowledge for large, complex enterprise environments.
• Strong administration, configuration, development, integration, security, and release practices.
• Practical knowledge of CMDB, CSDM, Flow Designer, IntegrationHub, scripting, APIs, access controls, deployment, and automated testing.

Responsibilities

• Provide senior technical guidance from discovery to implementation and operation.
• Translate complex requirements into clear recommendations with options, risks, and decisions.
• Coach architects, administrators, developers, and delivery teams on ServiceNow patterns.
• Lead architecture reviews for major solutions and assess upgradeability, scalability, and security.

Skills

ServiceNow

Enterprise architecture

Leadership

Governance

Security

Education

Bachelor’s degree

Tools

ServiceNow Platform

Flow Designer

IntegrationHub

Job description

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Summary

Bell is seeking a highly experienced ServiceNow Senior Technical Advisor to provide technical leadership across our enterprise ServiceNow ecosystem. The role guides solution design, platform governance, engineering quality, and operational readiness across multiple ServiceNow instances and delivery teams. The successful candidate will act as a trusted advisor to platform owners, architects, developers, process leaders, security partners, vendors, and business stakeholders.

Key Responsibilities

Technical Leadership & Advisory

• Provide senior technical guidance from discovery and design through implementation and operational transition.
• Translate complex requirements into clear recommendations, options, risks, and technical decisions.
• Coach architects, administrators, developers, and delivery teams on reusable ServiceNow engineering patterns.
• Lead resolution of complex cross-module, integration, performance, security, and data-model challenges.

Architecture & Platform Governance

• Lead architecture reviews for major solutions, integrations, custom tables, table extensions, scripted logic, security changes, and core capabilities.
• Assess manageability, upgradeability, scalability, performance, security, licensing impact, and long-term supportability.
• Promote out-of-the-box capabilities and managed extensibility before customization.
• Ensure designs consider impacts across Bell, Shared, and BBM environments and shared enterprise services.

Solution Design & Engineering Quality

• Review high-level and detailed designs covering CSDM/CMDB, integrations, roles, workflows, user experiences, and automation.
• Define technical acceptance criteria and ensure appropriate automated, regression, performance, and security testing.
• Advise on Business Rules, Script Includes, Flow Designer, IntegrationHub, APIs, MID Servers, scheduled jobs, workspaces, portals, and notifications.
• Drive technical debt reduction, health remediation, guardrails, code quality, observability, and upgrade readiness.

Security, Data & Integration

• Align solutions with Bell security, privacy, access-control, audit, and data-retention requirements.
• Guide authentication, authorization, role design, credentials, encryption, and integration security.
• Guide CMDB/CSDM modelling, data ownership, quality, reconciliation, and shared-data governance.
• Promote standardized, resilient, observable, and supportable integration patterns.

Delivery & Operations

• Partner with product owners and delivery teams to manage dependencies, technical complexity, risk, and design decisions.
• Ensure logging, monitoring, support documentation, knowledge transfer, and clear Day 2 ownership.
• Support upgrades, release planning, production readiness, major-incident investigations, and root-cause analysis.
• Identify opportunities to improve experiences through automation, analytics, AI, and ServiceNow capabilities.

Critical Qualifications

• Bachelor’s degree in a relevant field, or equivalent practical experience.
• 5+ years of relevant ServiceNow or enterprise-platform experience, including senior advisory, architecture, or lead engineering responsibilities.
• Advanced ServiceNow knowledge and experience delivering solutions in large, complex enterprise environments.
• Strong experience in administration, configuration, development, integration, security, and release practices.
• Practical knowledge of CMDB, CSDM, Flow Designer, IntegrationHub, scripting, APIs, access controls, deployment, and automated testing.
• Ability to evaluate complex issues from multiple perspectives and communicate recommendations clearly.

Preferred Qualifications

• ServiceNow CSA certification.
• ServiceNow CAD, CIS, or CTA credentials.
• Experience with ITOM, SPM, CSM, SecOps, IRM, HRSD, HAM, SAM, Now Assist, or AI Control Tower.
• Knowledge of ITIL, Agile, DevSecOps, enterprise architecture, and SaaS platform governance.
• Experience in multi-instance, multi-vendor, or regulated enterprise environments.

Additional Requirements

• Technical credibility and sound judgment.
• Clear, concise, and professional communication.
• Ability to influence without direct authority.
• Strong collaboration, coaching, and stakeholder-management skills.
• A practical balance of innovation, governance, reliability, and speed.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto || Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 10/20/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements.

If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.