ServiceNow Solutions Architect

Cognizant; Toronto; Remote; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Solution Architect to lead ServiceNow implementations. In this pivotal role, you'll mentor teams and ensure that solutions align with enterprise architecture while addressing business challenges. You'll leverage your expertise in ServiceNow and related technologies to design scalable solutions and facilitate communication between stakeholders. This remote position offers the flexibility to work from Ontario or Nova Scotia, promoting a healthy work-life balance through various wellbeing programs. If you're passionate about technology and making a difference, this opportunity is perfect for you.

Qualifications

• 3+ years of architecting solutions in the ServiceNow platform.
• Participated in 20+ ServiceNow implementations across various modules.

Responsibilities

• Guide and own the delivery of ServiceNow implementations.
• Define risk vs. value proposition for third-party integrations.

Skills

ServiceNow scripting

JavaScript

ITILv4

TOGAF

Angular JS

APIs

ITSM

Organizational Change Management

Configuration vs. Customization

Technical Debt

Education

Bachelor’s degree in Information Technology, Engineering, or Sciences

Tools

Microsoft Excel

PowerPoint

Visio

Job description

The Solution Architect guides and owns the delivery of ServiceNow implementations by providing mentorship and thought leadership to both our client and internal resources in platform design, integration design, development standards, platform management methods, and technology strategy consulting. Find solutions to business problems. Ensuring that the new solutions fit into the existing enterprise architecture from the technical, business, user, and other views. Describes solution in a language that is understandable to all. Facilitates communication (bridging the gap) between process owners and the C-Suite.

In this role, you will

1. Understand how the technologies available can be used to tackle the business problem.
2. Know what frameworks, platform application, or technical stack can be used to create a solution.
3. Recognize how the ServiceNow application will look, what modules will be in scope, and how they will interact with each other.
4. Be cognizant of how the ServiceNow digital solution will scale in the future and how it will be supported.
5. Configuration vs. Customization.
6. Technical Debt.
7. Define the Risk vs. Value Proposition for third party integrations with ServiceNow.
8. Skilled at clearly defining for customers how Governance works with respect to the platform and how it works with respect to the project.
9. Clearly define what Organizational Change Management is and why it is a key component of a successful project.

What you’ll need to succeed (required skills)

1. Bachelor’s degree or equivalent experience preferably in Information Technology, Engineering, or the Sciences.
2. IT4IT, ITILv4, TOGAF.
3. Should have their SN Certifications: CSA, CAD, ITSM.
4. Plus, two other CIS-Certifications: ITOM, ITAM, ITBM, CSM, FSM, SecOps/GRC, HRSD, SPM.
5. High-level understanding in scripting and app development, including familiarity with web services, APIs, and mobile application design. Experience preferred: ITSM, ITILv3. Certifications preferred: Certified System Administrator, Certified Application Developer, Certified Implementation Specialist.
6. Participated in 20+ ServiceNow implementations across various modules.
7. 3+ years of architecting solutions in the ServiceNow platform.
8. ServiceNow scripting and JavaScript are required.
9. Angular JS, Soap, Rest, JSON, Ajax, CSS, SaSS, HTML5, SP Widgets, and XML are all desired.
10. Microsoft Excel, PowerPoint, Visio.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferable experience and skills make you an outstanding applicant and help us see how you'd be useful to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Working Arrangements:

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.