ServiceNow Platform Architect

Metrolinx; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a ServiceNow Platform Architect to lead technical initiatives and ensure compliance with architectural standards. This role involves driving best practices, optimizing platform performance, and providing expert guidance across various teams. You will consult with stakeholders, create architecture artifacts, and support innovation that enhances service delivery. This is a fantastic opportunity to make a significant impact in a dynamic environment focused on community connectivity and public transit improvements. If you're passionate about technology and leadership, this role is for you.

Qualifications

• University degree in Computer Science or equivalent experience.
• Experience in a technical leadership role for ServiceNow Platform.

Responsibilities

• Drive standardization and best practices for ServiceNow platform.
• Provide technical leadership and guidance on I&IT projects.
• Create and maintain architecture artifacts per Metrolinx standards.

Skills

ServiceNow Platform Management

Technical Leadership

Governance and Compliance

Architecture Decision Records (ADRs)

Stakeholder Consultation

Education

University Degree in Computer Science

Technical Certifications (e.g. Certified Technical Architect)

Tools

ServiceNow

Job description

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Job Description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

Job Description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Under the direction of the Manager, provides technical leadership on a broad spectrum of initiatives within the ServiceNow Platform. As such it has far reaching implications to the organization. The ServiceNow Platform Architect creates, manages, and ensures compliance on an enterprise-wide architectural vision and framework for the ServiceNow platform to ensure enduring success. This role is a subject matter expert and provides expert technical advice and guidance for all ServiceNow core instances and associated modules to all I & IT teams and business units leveraging the platform and any Application Managed Services (AMS) providers supporting any core instance.

What will I be doing?

• Drive standardization and best practice platform management to maintain ServiceNow platform and architecture model.
• Institute technical governance to optimize platform performance and minimize technical risk across the platform and solutions leveraging the platform.
• Support remediation of configurations not aligned to ServiceNow best practices.
• Enable rapid upgrades and support innovation that drives new value.
• Evaluate and assess upstream and downstream impacts of new features and enhancements before implementation. Provide technical leadership to I&IT projects.
• Validate and confirm that the product design, configuration/development artifacts, and quality control results meet the expectations of I&IT stakeholders and business users who use the product.
• Make technical decisions and document them in Architecture Decision Records (ADRs), including technology product details, integration patterns to be used, and solution topology.
• Consult, inform and align with business and technology stakeholders. Provide input into the product roadmaps and technology plans, ensuring alignment of plans and schedules with Product Integration plans and schedules.
• Create, distribute, refine, and maintain architecture artifacts conforming to the Metrolinx Enterprise Systems Engineering (ESE) standards and guidelines.
• Provide technical leadership and guidance to Solution Architects (whether internal or from vendors). Check the artifacts created by SAs and other technical roles for quality and adherence to Metrolinx standards and expected level of quality and coverage.
  
  
  

What Skills and Qualifications Do I Need?

• Education: Completion of a university degree in Computer Science or Computer Engineering, or a related discipline – or a combination of education, training and experience deemed equivalent
• Experience : Demonstrated years’ experience in a technical leadership role for the ServiceNow Platform (e.g. solution architect, technical lead) including on large complexity projects. Past hands-on experience working with functional business leaders, developing out-come focused roadmaps, and leading large program architecture and design.
• Certifications or Designations Certified Technical Architect (CTA) is an asset.
  
  
  

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [e-mail] .

Application Process

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

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