ServiceNow Developer - Contract

Compugen Inc; Toronto; Hybrid; CAD 85,000 - 120,000; Full time

Job summary

Compugen is seeking an experienced ServiceNow Developer to support development, enhancement, integration, and ongoing optimization of an enterprise ServiceNow environment.

The candidate should bring broad versatility across the ServiceNow platform, with hands-on experience in ITSM, CMDB, and Virtual Agent. This is a hands-on role in a hybrid environment requiring 2-3 days on-site weekly.

Qualifications

• Experience developing and configuring solutions within the ServiceNow platform.
• Experience with ServiceNow ITSM.
• Strong CMDB knowledge and data quality management.
• Experience with Virtual Agent and automated workflows.
• Scripting with JavaScript and Glide APIs.
• Experience designing integrations using REST/SOAP APIs and IntegrationHub.

Responsibilities

• Design, develop, configure, and enhance solutions across the ServiceNow platform.
• Develop and maintain ServiceNow applications, workflows, integrations, forms, business rules, scripts, notifications, and automation.
• Support and enhance ServiceNow ITSM processes (Incident, Problem, Change, Request, Service Catalog, Knowledge).
• Develop and maintain CMDB with accurate data and relationships.
• Configure and enhance ServiceNow Virtual Agent and automated user experiences.
• Create and maintain Service Catalog items, record producers, flows, approvals, and fulfillment processes.
• Build integrations between ServiceNow and enterprise applications using REST/SOAP, IntegrationHub, MID Server.
• Translate requirements into scalable ServiceNow solutions and identify automation opportunities.
• Collaborate with architects, admins, business analysts, and stakeholders.

Skills

ServiceNow ITSM

CMDB

Virtual Agent

JavaScript

Glide APIs

REST/SOAP APIs

IntegrationHub

MID Server

Flow Designer

Tools

IntegrationHub

MID Server

REST API

SOAP API

Flow Designer

Job description

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us - it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals - we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview

We are seeking an experienced ServiceNow Developer to support the development, enhancement, integration, and ongoing optimization of an enterprise ServiceNow environment.

The ideal candidate will bring broad versatility across the ServiceNow platform, with the ability to work across multiple modules and capabilities as business needs evolve. Strong, hands-on experience with IT Service Management (ITSM), Configuration Management Database (CMDB), and Virtual Agent is mandatory.

This is a hands-on development role requiring someone who can understand business requirements, recommend appropriate ServiceNow solutions, and independently configure, develop, test, and implement those solutions while following platform best practices.

The successful candidate will work in a hybrid environment, with 2-3 days per week on-site.

Key Responsibilities:

• Design, develop, configure, and enhance solutions across the ServiceNow platform.


• Develop and maintain ServiceNow applications, workflows, integrations, forms, business rules, scripts, notifications, and automation.


• Support and enhance ServiceNow ITSM, including Incident, Problem, Change, Request, Service Catalog, Knowledge, and related processes.


• Develop and maintain the CMDB, ensuring accurate configuration data, relationships, data quality, and alignment with ServiceNow best practices.


• Configure, develop, and enhance ServiceNow Virtual Agent, including conversational topics, workflows, integrations, and automated user experiences.


• Build and maintain Service Catalog items, record producers, workflows, Flow Designer flows, approvals, and fulfillment processes.


• Develop solutions using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and other ServiceNow development capabilities.


• Create and maintain integrations between ServiceNow and enterprise applications using REST/SOAP APIs, IntegrationHub, MID Server, and other integration technologies.


• Participate in requirements gathering and translate business and technical requirements into scalable ServiceNow solutions.


• Identify opportunities to automate manual processes and improve the overall employee and end-user experience.


• Troubleshoot complex ServiceNow issues and provide technical support and root-cause analysis.


• Support platform upgrades, releases, testing, and deployment activities.


• Maintain technical documentation for configurations, customizations, integrations, and development activities.


• Ensure development follows ServiceNow best practices while minimizing unnecessary customization and maintaining platform upgradeability.


• Collaborate with architects, administrators, business analysts, infrastructure teams, service management teams, and business stakeholders.


• Provide technical recommendations and guidance regarding ServiceNow capabilities and potential solutions.

Skills & Qualifications:

• Strong hands-on experience developing and configuring solutions within the ServiceNow platform.


• Demonstrated experience with ServiceNow ITSM.


• Strong hands-on experience with ServiceNow CMDB, including configuration items, relationships, data quality, and CMDB management.


• Hands-on experience developing and configuring ServiceNow Virtual Agent, including conversational topics and automated workflows.


• Strong ServiceNow scripting experience using JavaScript and Glide APIs.


• Experience with Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, workflows, and Service Catalog.


• Experience designing and implementing integrations using REST/SOAP APIs and/or IntegrationHub.


• Strong understanding of ServiceNow platform architecture, development standards, and best practices.


• Experience troubleshooting and resolving complex ServiceNow application and platform issues.


• Ability to work independently from requirements through development, testing, and implementation.


• Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders.


• Ability to work on-site 2-3 days per week.

Equity Statement

At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

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