Senior Unified Communications Specialist - Hybrid

Compugen Inc; Surrey; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

Compugen Inc. is seeking an Exchange, Skype & MS Teams Administrator to join our IT Infrastructure team in Canada. You will manage Unified Communications, including Exchange Online in hybrid mode, Teams migrations, and mobility solutions.

Qualified candidates have deep Azure/O365, PowerShell scripting, and strong Windows Server experience. The role involves after-hours support and collaboration with business partners to deliver reliable UC services.

Qualifications

• CS degree or equivalent in real-world experience.
• Superior knowledge of Microsoft Azure, O365, Intune and cloud computing.
• Strong Exchange Online and hybrid setup experience.
• Experience with Skype 2019 and MS Teams migration.
• PowerShell scripting for AD and Exchange.
• Windows 10/Server 2016/2022 troubleshooting and analysis.
• Understanding of AD, DNS, DHCP, and related Microsoft infra.
• Exposure to disaster recovery (SRM a plus) and SCCM.

Responsibilities

• Serve as Unified Communications Messaging and Mobility expert with ops and design roles.
• Design and implement Azure/O365 Infrastructure and hybrid Exchange.
• Manage Skype 2019 with Enterprise Voice.
• Analyze incidents, identify risks, implement solutions.
• Document collaboration system policies and diagrams.
• Provide health checks and performance/capacity reporting.
• Lead large projects, delivering on time and budget.
• Mentor team members; contribute to architecture reviews.
• Follow ITSM policies; after-hours and on-call support.
• Explain design decisions to IT peers and justify risks.

Skills

MS Exchange

Azure & O365

PowerShell

MS Teams/Skype

Hybrid cloud

Education

CS degree or equivalent

Tools

SCCM

VMware

Workspace ONE

Job description

About Compugen

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.

Exchange, Skype & MS Team Administrator

Responsibilities

• This role will be serving as a Unified Communications Messaging and Mobility Expert with both operations and design engineering responsibilities for the MS Windows Infrastructure environment, including an emphasis on Microsoft Exchange 2016/Online, Mobile Intune, etc.
• Work closely with both IT and business partners to design and implement solutions supporting business needs
• Ability to build, secure and maintain customer Azure / O365 Infrastructure and Operations including Exchange online in hybrid mode and MS Teams.
• Ability to manage Skype 2019 with enterprise voice.
• Analyze service incidents and problems, identify risks, provide recommendations, and implement solutions.
• Prepare and maintain detailed documentation of collaboration system and enterprise voice infrastructure policies, standards and diagrams
• Provide guidance in the completion of health checks and performance and capacity reporting.
• Ability to manage large and critical project and deliver them on-time and on-budget
• Take ownership of all assigned tasks and drive to resolution, researching and escalating to vendor as necessary.
• Act as a subject matter expert and mentor to other team members, as assigned, and to develop internal certification criteria and curriculum.
• Enforce and follow Compugen ITSM policies, procedures and best practices. After hours and on-call support
• This person will be helping teams to design and implement critical business systems in tight alignment with the strategic direction set by the company
• Ability to multi-task and manage the operational day to day and project tasks responsibilities
• The ability to be self-dependent and manage projects efficiently
• This role will be able to explain & justify design decisions to their IT peers and articulate the advantages and risks of their decisions.
• This role is responsible for diagnosing and troubleshooting complex Microsoft Exchange, mail routing, mobility, and unified communication issues
• Skills providing root cause analysis, incident management, along with managing communication with clients/partners / Service team members
• Ensures all production changes are made in accordance with production lifecycle methodology and risk/change management guidelines
• The expert will participate/contribute to project engagements, provide technical mentoring to team members, and actively participate in architecture reviews and strategic development activities
• work in rotation with all members of the team Strong hands-on technical skills and analytical problem-solving mindset, delivery focus, and client orientation are all critical for this role
• Participate/Contribute with after-hours/weekend

Technical Competencies

• A Computer Science degree or equivalent in real-world experience.
• A superior knowledge of Microsoft Azure, O365, InTune and Cloud Computing
• Solid understanding of Exchange on-line and hybrid setup.
• Experience with Skype 2019 and MS-Teams including the migration process
• Good experience with PowerShell scripting for both Active Directory and Exchange
• A superior understanding of Windows 10 and Windows Server 2016, 2022 and to be able to analyze and troubleshoot complex problems.
• In depth understanding of local and Azure Active Directory Infrastructure, DNS, DHCP, Clustering services, Windows Security, deployment services, DFS and other Microsoft Infrastructure services.
• An understanding and experience setting up and utilizing disaster recovery solutions. SRM experience is an asset.
• Good to have experience with SCCM
• Excellent technical design and documentation skills and be able to mentor other team members and help with the design and build of various solutions.
• A strong understanding of backup and recovery processes and applications.
• Exchange 2016/Online, Intune, Collaboration Tools, PowerShell Scripting, SMTP, Active Directory
  Hands-on architecture/design, implementation experience, and expert-level knowledge of Microsoft technologies (Exchange 2016/Online, Active Directory, DNS), Mobile Technologies (VMWare Workspace One, Intune, etc.), scripting (PowerShell, automation), and Agile methodologies.
  Exposure to other infrastructure areas including Active Directory, VMware, NAS Storage, Backup & Recovery, SQL Server, and more!
  Strong expertise and troubleshooting experience with SMTP, TCP/IP, DNS, and some level of experience with network troubleshooting.
  

Desired:

• Exposure with Collaboration tools such as Skype/Teams, Enterprise Voice, and Enterprise
  ITIL experience is preferred

Work Experience

• Minimum 5-7 years experience in system and collaboration applications including telephony gateways
  Certification in MS technologies, ITIL and IT Project Management desired

Equity Statement

Consistent with our commitments to equity and diversity, we actively recruit women, visible minorities, aboriginal people and persons with disabilities. We also provide employment accommodation upon request to current employees and to applicants during the recruitment process. We comply with human rights codes in all jurisdictions where we operate and aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.