ServiceNow Consultant - REMOTE

NTT Data Americas, Inc.; Ottawa; Remote; CAD 96,000 - 110,000; Full time

Job summary

NTT Data Americas, Inc. is seeking a Senior ServiceNow Consultant/Developer in Ottawa, Canada. The role leads architecture, design, and implementation of scalable ServiceNow solutions, including ITSM, ITOM, CMDB/CSDM, and enterprise integrations.

You will mentor teams, drive governance, and deliver automated processes with Flow Designer, REST/SOAP, and IntegrationHub across complex enterprise environments.

Qualifications

• 8+ years hands-on ServiceNow development and administration experience.
• 5+ years implementing enterprise ITSM and ITOM solutions.
• 5+ years CMDB architecture and CSDM alignment experience.
• Experience in enterprise-scale environments.

Responsibilities

• Lead ServiceNow architecture, solution design, and delivery initiatives.
• Develop scalable ServiceNow apps using Flow Designer, workflows, business rules, and client scripts.
• Integrate ServiceNow with ERP/cloud platforms via REST/SOAP and IntegrationHub.
• Mentor junior developers and produce architecture diagrams & implementation guides.

Skills

ServiceNow Development

ITSM/ITOM

CMDB/CSDM

REST/SOAP

Workflow Automation

Cross-functional Leadership

Education

Bachelor's in CS/IT

Master's preferred

Tools

Flow Designer

Script Includes

UI Policies

MID Server

Job description

Company Overview

Req ID: 393518

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

NTT DATA's Client is currently seeking a Service Now Consultant to join their team in Ottawa, Ontario (CA-ON), Canada (CA).

Position Title - Senior ServiceNow Consultant / Developer

Location - Canada, Open to USA

Job Summary

We are seeking a highly skilled and experienced Senior ServiceNow Consultant / Developer with over 8–10 years of expertise in ServiceNow platform development, administration, automation, and enterprise integrations. The ideal candidate will lead the architecture, design, implementation, and optimization of scalable ServiceNow solutions aligned with business and IT objectives.

This role requires deep technical knowledge of ITSM, ITOM, CMDB/CSDM, workflow automation, integrations, and platform governance. The successful candidate will collaborate with cross-functional teams, mentor junior developers, and drive digital transformation initiatives across enterprise environments.

Key Responsibilities

• ServiceNow Architecture & Development
• Lead ServiceNow architecture, solution design, and technical delivery initiatives.
• Develop scalable and maintainable ServiceNow applications using:
• Flow Designer
• Workflows
• Business Rules
• Script Includes
• Client Scripts
• UI Policies
• Service Portal Widgets
• Design and implement custom scoped applications and enterprise workflows.
• Establish platform standards, governance, and development best practices.
• ITSM / ITOM Implementation
• Implement and enhance ITSM modules including:
• Incident Management
• Problem Management
• Change Management
• Request Management
• Asset Management
• Support ITOM initiatives including Discovery, CMDB, and infrastructure visibility.
• Design robust CMDB structures, CI relationships, and governance frameworks aligned with CSDM standards.

Integration & Automation

• Develop and maintain REST/SOAP integrations between ServiceNow and third-party enterprise systems.
• Configure and manage MID Server integrations.
• Automate business processes using IntegrationHub, Orchestration, and ETL solutions.
• Integrate ServiceNow with platforms such as SAP, Azure, Workday, SailPoint, SCCM, Salesforce, Intune, and MobileIron.

Data Management & Platform Operations

• Manage large-scale data migrations and transformation activities.
• Maintain data integrity and synchronization across systems.
• Monitor platform health, performance, and usage compliance.
• Troubleshoot complex technical, automation, and integration issues.

Leadership & Collaboration

• Provide technical leadership and mentorship to development teams.
• Collaborate with business stakeholders to gather requirements and define solutions.
• Participate in strategic planning and continuous improvement initiatives.
• Produce technical documentation, architecture diagrams, and implementation guides.

Required Qualifications

Education

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Master's degree or postgraduate qualification preferred.

Experience

• 8+ years of hands-on ServiceNow development and administration experience.
• 5+ years of strong experience implementing enterprise ITSM and ITOM solutions.
• 5+ years of proven expertise in CMDB architecture and CSDM alignment.
• Experience working in enterprise-scale environments.

Technical Skills

• ServiceNow Platform Development
• JavaScript (ES6+)
• Glide APIs & Server-side scripting
• Service Portal Development
• REST/SOAP APIs
• IntegrationHub ETL
• SQL & Relational Databases
• HTML5, XML, CSS3
• Python scripting (preferred)

Certifications

Preferred certifications include:

• ServiceNow Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• ITSM Implementation Specialist
• Discovery Implementation Specialist
• CMDB/CSDM Implementation Specialist
• ITSM Professional Suite Certification
• Certified Technical Architect (CTA) – in progress or completed

Preferred Qualifications

• Experience designing enterprise workflow automation solutions.
• Knowledge of ITIL and ITBM frameworks.
• Experience with cloud and identity platforms.
• Strong analytical and troubleshooting skills.
• Experience leading large-scale digital transformation projects.

Soft Skills

• Excellent communication and stakeholder management
• Strong analytical and problem-solving abilities
• Attention to detail
• Collaborative teamwork
• Adaptive leadership and mentoring capabilities
• Key Projects & Exposure
• SAP Integration automation
• CMDB ETL and CI standardization initiatives
• Fleet management / Pool Car applications
• Electronic document management systemsEnterprise workflow automation programs

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this remote role is $70 to $80/hour. This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for NTT DATA's Employee Assistance Program (EAP) and Discount Perks.