ServiceNow Architect

Yochana; Toronto; On-site; CAD 140,000 - 210,000; Full time

Job summary

Yochana seeks an experienced ServiceNow Architect to lead end-to-end design across ITSM, ITOM, ITAM, CSM, HRSD, SecOps and more. You will set platform strategy, governance, and best practices, translating business requirements into scalable, enterprise-grade solutions.

You will collaborate with stakeholders and drive platform optimization, performance improvements, and automation initiatives, while guiding development and implementation teams through large-scale transformations in a

Qualifications

• Strong hands-on experience with ServiceNow architecture and implementation.
• Expertise in ITSM and at least one additional module (ITOM, ITAM, HRSD, CSM, SecOps).
• Experience with integrations using REST, SOAP, APIs, MID Server, and IntegrationHub.
• Strong knowledge of CMDB, Service Catalog, Flow Designer, and platform architecture.
• Experience leading large-scale ServiceNow transformation programs.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, ITAM, CSM, HRSD, SecOps, and other modules.
• Define platform strategy, roadmap, governance, and best practices.
• Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
• Provide technical leadership to development and implementation teams.
• Review solution designs, integrations, workflows, and customizations to ensure alignment with ServiceNow standards.
• Drive platform optimization, performance improvements, and automation initiatives.
• Support architecture reviews, assessments, and upgrade planning.

Skills

ServiceNow architecture

ITSM

Stakeholder management

Cloud platforms

Automation leadership

Leadership

Education

ServiceNow CSA

CAD

CTA / CMA

Tools

MID Server

IntegrationHub

Flow Designer

Service Catalog

CMDB

REST / SOAP / APIs

Job description

Experience: 10+ Years (5+ Years in ServiceNow Architecture)

Key Responsibilities:

• Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, ITAM, CSM, HRSD, SecOps, and other modules.
• Define platform strategy, roadmap, governance, and best practices.
• Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
• Provide technical leadership to development and implementation teams.
• Review solution designs, integrations, workflows, and customizations to ensure alignment with ServiceNow standards.
• Drive platform optimization, performance improvements, and automation initiatives.
• Support architecture reviews, assessments, and upgrade planning.

Required Skills:

• Strong hands-on experience with ServiceNow architecture and implementation.
• Expertise in ITSM and at least one additional module (ITOM, ITAM, HRSD, CSM, SecOps).
• Experience with integrations using REST, SOAP, APIs, MID Server, and IntegrationHub.
• Strong knowledge of CMDB, Service Catalog, Flow Designer, and platform architecture.
• Experience leading large-scale ServiceNow transformation programs.
• Excellent stakeholder management and communication skills.

Certifications:

• ServiceNow Certified System Administrator (CSA) - Mandatory
• ServiceNow Certified Application Developer (CAD) - Preferred
• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) - Strongly Preferred

Nice to Have:

• Experience with cloud platforms (Azure, AWS).
• ITIL v4 certification.
• Experience in enterprise architecture and digital transformation initiatives.