ServiceNow Architect

Raas Infotek; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

Raas Infotek in Toronto, Ontario, is seeking an experienced ServiceNow Architect to design and lead enterprise-grade solutions across ITSM, ITOM, ITAM, CSM, HRSD, and SecOps.

The role requires 10+ years of experience, deep knowledge of CMDB, integrations, and platform governance, plus strong leadership and stakeholder communication to drive digital transformation.

Qualifications

• Hands-on experience with ServiceNow architecture and implementation.
• Expertise in ITSM and at least one additional module (ITOM/ITAM/HRSD/CSM/SecOps).
• Experience with integrations using REST, SOAP, APIs, MID Server, and IntegrationHub.
• Strong knowledge of CMDB, Service Catalog, Flow Designer, and platform architecture.
• Experience leading large-scale ServiceNow transformation programs.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, ITAM, CSM, HRSD, SecOps, and more.
• Define platform strategy, roadmap, governance, and best practices.
• Collaborate with stakeholders to translate requirements into scalable ServiceNow solutions.
• Provide technical leadership to development and implementation teams.
• Review solution designs, integrations, workflows, and customizations for standards alignment.
• Drive platform optimization, performance improvements, and automation initiatives.
• Support architecture reviews, assessments, and upgrade planning.

Skills

ServiceNow architecture

ITSM

ITOM

ITAM

HRSD

CSM

SecOps

REST

SOAP

APIs

MID Server

IntegrationHub

CMDB

Service Catalog

Flow Designer

Platform architecture

Leadership

Stakeholder management

Communication skills

Education

ServiceNow CSA

CAD

CTA or CMA

Tools

REST

SOAP

APIs

MID Server

IntegrationHub

Job description

Experience: 10+ Years (5+ Years in ServiceNow Architecture)

Key Responsibilities:

• Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, ITAM, CSM, HRSD, SecOps, and other modules.
• Define platform strategy, roadmap, governance, and best practices.
• Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
• Provide technical leadership to development and implementation teams.
• Review solution designs, integrations, workflows, and customizations to ensure alignment with ServiceNow standards.
• Drive platform optimization, performance improvements, and automation initiatives.
• Support architecture reviews, assessments, and upgrade planning.

Required Skills:

• Strong hands-on experience with ServiceNow architecture and implementation.
• Expertise in ITSM and at least one additional module (ITOM, ITAM, HRSD, CSM, SecOps).
• Experience with integrations using REST, SOAP, APIs, MID Server, and IntegrationHub.
• Strong knowledge of CMDB, Service Catalog, Flow Designer, and platform architecture.
• Experience leading large-scale ServiceNow transformation programs.
• Excellent stakeholder management and communication skills.

Certifications:

• ServiceNow Certified System Administrator (CSA) - Mandatory
• ServiceNow Certified Application Developer (CAD) - Preferred
• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) - Strongly Preferred

Nice to Have:

• Experience with cloud platforms (Azure, AWS).
• ITIL v4 certification.
• Experience in enterprise architecture and digital transformation initiatives.