ServiceNow Architect

HCLTech; Toronto; On-site; CAD 130,000 - 190,000; Full time

Job summary

HCLTech in Toronto, Canada, is seeking a Senior ServiceNow Architect to lead design and governance across ITSM, ITOM, ITAM, CSM, HRSD, SecOps and related modules. You will translate business needs into scalable ServiceNow solutions and guide multiple teams to successful delivery.

You will drive platform modernization, ensure alignment with standards, and collaborate with stakeholders to define roadmaps and best practices. Strong leadership and communication are essential.

Qualifications

• 10+ years of IT experience with ServiceNow architecture and implementation.
• Expertise in ITSM and at least one additional module (ITOM/ITAM/HRSD/CSM/SecOps).
• Experience with REST, SOAP, APIs, MID Server, and IntegrationHub integrations.
• Strong CMDB, Service Catalog, Flow Designer, and platform architecture knowledge.
• Proven track record leading large ServiceNow transformation programs.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, ITAM, CSM, HRSD, SecOps, and other modules.
• Define platform strategy, roadmap, governance, and best practices.
• Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
• Provide technical leadership to development and implementation teams.
• Review solution designs, integrations, workflows, and customizations to ensure alignment with ServiceNow standards.
• Drive platform optimization, performance improvements, and automation initiatives.
• Support architecture reviews, assessments, and upgrade planning.

Skills

ServiceNow architecture

ITSM

Integrations (REST/SOAP)

CMDB

Service Catalog

Flow Designer

Platform architecture

Leadership

Stakeholder management

Communication skills

Tools

MID Server

IntegrationHub

APIs

REST

SOAP

Job description

Experience: 10+ Years (5+ Years in ServiceNow Architecture)

Key Responsibilities:

• Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, ITAM, CSM, HRSD, SecOps, and other modules.
• Define platform strategy, roadmap, governance, and best practices.
• Collaborate with business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
• Provide technical leadership to development and implementation teams.
• Review solution designs, integrations, workflows, and customizations to ensure alignment with ServiceNow standards.
• Drive platform optimization, performance improvements, and automation initiatives.
• Support architecture reviews, assessments, and upgrade planning.

Required Skills:

• Strong hands-on experience with ServiceNow architecture and implementation.
• Expertise in ITSM and at least one additional module (ITOM, ITAM, HRSD, CSM, SecOps).
• Experience with integrations using REST, SOAP, APIs, MID Server, and IntegrationHub.
• Strong knowledge of CMDB, Service Catalog, Flow Designer, and platform architecture.
• Experience leading large-scale ServiceNow transformation programs.
• Excellent stakeholder management and communication skills.

Certifications:

• ServiceNow Certified System Administrator (CSA) - Mandatory
• ServiceNow Certified Application Developer (CAD) - Preferred
• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) - Strongly Preferred

Nice to Have:

• Experience with cloud platforms (Azure, AWS).
• ITIL v4 certification.
• Experience in enterprise architecture and digital transformation initiatives.